Ehra Peralta

• Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
• Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
• Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
• Conducted regular needs analysis surveys to gauge areas where additional support was required promoting continuous improvement in staff skills, knowledge, and abilities.
• Aligned training programs with organizational goals, ensuring that learning initiatives directly supported overarching business objectives.
• Collaborated with cross-functional teams to identify skill gaps and create customized trainings to address them.
• Streamlined training process for new hires, accelerating time to productivity.
• Partnered with HR in succession planning identifying key candidates for promotion or lateral moves within the organization based on their strengths and developmental needs.
• Customized training materials for diverse learning styles, enhancing comprehension and application of concepts.
• Provided coaching and mentoring to employees.

Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.

• Supervised staff confirm that all food and beverage orders were promptly and accurately prepared.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Hired, trained and mentored staff to meet and exceed high quality standards.
• Identified and addressed customer complaints to promote satisfaction and loyalty.

• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Collaborated with subject matter experts to create accurate training content.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Facilitated team-building exercises to foster collaboration between department members.