Ehmanuel Fiala
Purchaser And Fulfiller
Antique
Summary
Dynamic Ticket Fulfillment Specialist with proven expertise in optimizing ticket sourcing and procurement strategies. Skilled in market analysis, pricing, and problem-solving, with a strong focus on compliance, accuracy, and teamwork. Committed to enhancing buyer satisfaction through efficient delivery methods and timely order fulfillment.
Overview
2
2
years of professional experience
Work History
Ticket Fulfillment & Operations Specialist
Stellar Seats
11.2024 - Current
- Fulfill ticket orders using multiple delivery methods, including Mobile Transfer, E-Delivery/QR, and Will Call, in compliance with marketplace deadlines and policies.
- Monitor order statuses to ensure timely delivery and buyer acceptance.
- Submit Proof of Delivery (POD/PoT) and mark orders complete in TicketVault.
- Investigate and resolve problem orders, cancellations, delivery issues, and buyer disputes.
- Source events across multiple venue portals, primary ticketing platforms, and authorized distributors.
- Add and manage events within TicketVault, ensuring accurate event details, seating information, and delivery types.
- Track ticket inventory levels and availability across platforms.
- Ensure all actions align with marketplace policies and fulfillment guidelines.
- Maintain accurate documentation for audits, disputes, and escalations.
- Analyze market trends, demand, and competitor pricing in the secondary ticket market.
- Set and adjust ticket prices to remain competitive while maximizing profitability.
Senior Ticket Purchasing Specialist
Reps&Co
05.2022 - 11.2023
- Ensure purchased tickets meet order requirements, seating accuracy, and delivery timelines.
- Assist the Team Lead in overseeing daily purchasing operations.
- Provide guidance and support to junior ticket buyers and purchasing associates.
- Help onboard and train new team members on purchasing tools, platforms, and SOPs.
- Ensure adherence to internal SOPs and marketplace fulfillment guidelines.
- Maintain accurate documentation, including proof of purchase and proof of transfer.
Graphic Design Intern
Graphic Etc Printhaus
12.2017 - 01.2018
- Assist in designing and layout of school yearbooks, including covers, page layouts, and photo arrangements.
- Create visual designs for brochures, posters, and tarpaulin banners based on provided concepts or guidelines.
- Edit and enhance photos, text, and graphics to ensure high-quality visual output.
- Prepare design files for printing and digital use (correct sizing, resolution, and formats).
- Check layouts for alignment, spacing, spelling, and overall accuracy before final submission.
Education
High School Diploma -
Wright Technological College of Antique
San Jose, Province Of Antique, Philippines 05.2001 -
Skills
Ticket sourcing and procurement strategy
Time management and prioritization
Market analysis and pricing awareness
Team collaboration and mentorship
Accuracy, accountability, and compliance
Ability to analyze pricing data and market demand
Strong problem-solving and communication skills
Proficiency with TicketVault or similar inventory/fulfillment systems (preferred)
Experience in ticket brokerage, ticket operations, or secondary marketplaces (preferred)
Strong understanding of ticket delivery methods (Mobile Transfer, E-Delivery, TM/AM/Paciolan)
Timeline
Ticket Fulfillment & Operations Specialist
Stellar Seats
11.2024 - Current
Senior Ticket Purchasing Specialist
Reps&Co
05.2022 - 11.2023
Graphic Design Intern
Graphic Etc Printhaus
12.2017 - 01.2018
High School Diploma -
Wright Technological College of Antique
05.2001 -