Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Ehmanuel Fiala

Ehmanuel Fiala

Purchaser And Fulfiller
Antique

Summary

Dynamic Ticket Fulfillment Specialist with proven expertise in optimizing ticket sourcing and procurement strategies. Skilled in market analysis, pricing, and problem-solving, with a strong focus on compliance, accuracy, and teamwork. Committed to enhancing buyer satisfaction through efficient delivery methods and timely order fulfillment.

Overview

2
2
years of professional experience

Work History

Ticket Fulfillment & Operations Specialist

Stellar Seats
11.2024 - Current
  • Fulfill ticket orders using multiple delivery methods, including Mobile Transfer, E-Delivery/QR, and Will Call, in compliance with marketplace deadlines and policies.
  • Monitor order statuses to ensure timely delivery and buyer acceptance.
  • Submit Proof of Delivery (POD/PoT) and mark orders complete in TicketVault.
  • Investigate and resolve problem orders, cancellations, delivery issues, and buyer disputes.
  • Source events across multiple venue portals, primary ticketing platforms, and authorized distributors.
  • Add and manage events within TicketVault, ensuring accurate event details, seating information, and delivery types.
  • Track ticket inventory levels and availability across platforms.
  • Ensure all actions align with marketplace policies and fulfillment guidelines.
  • Maintain accurate documentation for audits, disputes, and escalations.
  • Analyze market trends, demand, and competitor pricing in the secondary ticket market.
  • Set and adjust ticket prices to remain competitive while maximizing profitability.

Senior Ticket Purchasing Specialist

Reps&Co
05.2022 - 11.2023
  • Ensure purchased tickets meet order requirements, seating accuracy, and delivery timelines.
  • Assist the Team Lead in overseeing daily purchasing operations.
  • Provide guidance and support to junior ticket buyers and purchasing associates.
  • Help onboard and train new team members on purchasing tools, platforms, and SOPs.
  • Ensure adherence to internal SOPs and marketplace fulfillment guidelines.
  • Maintain accurate documentation, including proof of purchase and proof of transfer.


Graphic Design Intern

Graphic Etc Printhaus
12.2017 - 01.2018
  • Assist in designing and layout of school yearbooks, including covers, page layouts, and photo arrangements.
  • Create visual designs for brochures, posters, and tarpaulin banners based on provided concepts or guidelines.
  • Edit and enhance photos, text, and graphics to ensure high-quality visual output.
  • Prepare design files for printing and digital use (correct sizing, resolution, and formats).
  • Check layouts for alignment, spacing, spelling, and overall accuracy before final submission.

Education

High School Diploma -

Wright Technological College of Antique
San Jose, Province Of Antique, Philippines
05.2001 -

Skills

Ticket sourcing and procurement strategy

Timeline

Ticket Fulfillment & Operations Specialist

Stellar Seats
11.2024 - Current

Senior Ticket Purchasing Specialist

Reps&Co
05.2022 - 11.2023

Graphic Design Intern

Graphic Etc Printhaus
12.2017 - 01.2018

High School Diploma -

Wright Technological College of Antique
05.2001 -
Ehmanuel FialaPurchaser And Fulfiller