Ehmanuel Fiala
Purchaser And Fulfiller
Antique
Summary
Dynamic Ticket Fulfillment Specialist with proven expertise in optimizing ticket sourcing and procurement strategies. Skilled in market analysis, pricing, and problem-solving, with a strong focus on compliance, accuracy, and teamwork. Committed to enhancing buyer satisfaction through efficient delivery methods and timely order fulfillment.
Overview
2
2
years of professional experience
Work History
Ticket Fulfillment & Operations Specialist
Stellar Seats
11.2024 - Current
- Fulfill ticket orders using multiple delivery methods, including Mobile Transfer, E-Delivery/QR, and Will Call, in compliance with marketplace deadlines and policies.
- Monitor order statuses to ensure timely delivery and buyer acceptance.
- Submit Proof of Delivery (POD/PoT) and mark orders complete in TicketVault.
- Investigate and resolve problem orders, cancellations, delivery issues, and buyer disputes.
- Source events across multiple venue portals, primary ticketing platforms, and authorized distributors.
- Add and manage events within TicketVault, ensuring accurate event details, seating information, and delivery types.
- Track ticket inventory levels and availability across platforms.
- Ensure all actions align with marketplace policies and fulfillment guidelines.
- Maintain accurate documentation for audits, disputes, and escalations.
- Analyze market trends, demand, and competitor pricing in the secondary ticket market.
- Set and adjust ticket prices to remain competitive while maximizing profitability.
Senior Ticket Purchasing Specialist
Reps&Co
05.2022 - 11.2023
- Ensure purchased tickets meet order requirements, seating accuracy, and delivery timelines.
- Assist the Team Lead in overseeing daily purchasing operations.
- Provide guidance and support to junior ticket buyers and purchasing associates.
- Help onboard and train new team members on purchasing tools, platforms, and SOPs.
- Ensure adherence to internal SOPs and marketplace fulfillment guidelines.
- Maintain accurate documentation, including proof of purchase and proof of transfer.
Graphic Design Intern
Graphic Etc Printhaus
12.2017 - 01.2018
- Assist in designing and layout of school yearbooks, including covers, page layouts, and photo arrangements.
- Create visual designs for brochures, posters, and tarpaulin banners based on provided concepts or guidelines.
- Edit and enhance photos, text, and graphics to ensure high-quality visual output.
- Prepare design files for printing and digital use (correct sizing, resolution, and formats).
- Check layouts for alignment, spacing, spelling, and overall accuracy before final submission.
Education
High School Diploma -
Wright Technological College of Antique
San Jose, Province Of Antique, Philippines 05.2001 -
Skills
Ticket sourcing and procurement strategy
Timeline
Ticket Fulfillment & Operations Specialist
Stellar Seats
11.2024 - Current
Senior Ticket Purchasing Specialist
Reps&Co
05.2022 - 11.2023
Graphic Design Intern
Graphic Etc Printhaus
12.2017 - 01.2018
High School Diploma -
Wright Technological College of Antique
05.2001 -