Ehdilyn Baluyut

• Delivered technical support to clients via email and ticketing systems, ensuring timely and professional issue resolution.
• Analyzed and addressed software application and POS integration challenges.
• Organized and prioritized support tickets through effective use of Zendesk, Crisp Chat, and Jira.
• Implemented and managed loyalty programs, including rewards, vouchers, menus, and promotional campaigns within platform.
• Enhanced escalation of intricate technical issues to development teams by supplying detailed documentation logs and replication steps.
• Supervised issue status and ensured clients received timely updates until resolution.
• Established and sustained clear documentation for troubleshooting procedures and support processes.
• Enhanced client relationships for over five years by delivering exceptional technical assistance and customer service.
• Addressed extensive technical support requests while preserving quick response times and maintaining customer satisfaction.
• Established robust client connections by delivering proactive communication, ensuring timely follow-ups, and resolving issues effectively.
• Engaged cross-functional teams for seamless management of software bugs, feature requests, and product upgrades

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Managed physical therapy and developed tailored exercise programs to improve patient mobility.

Evaluated patients to prevent exacerbation of current condition.

Utilizes and manages physical therapy apparatus.

Administered chest therapy to promote respiratory function and secretion clearance.

Conducted patient rounds to educate caregivers on repositioning techniques, reducing risk of bedsores.

Referring patients for orthopedic splints.