Elmo Franz Benito
Area Development Executive
Legazpi City
Summary
A highly experienced Senior Manager with more than 15 years of experience in Retail, Finance and Customer Service Energetic and results-driven manager looking to excel in a position that will benefit from a proven track record of achieving sales and profitability goals. In-depth understanding of metrics to assess business performance and develop strategic priorities and objectives Able to use strong problem-solving and decision-making skills to effectively respond to rapidly changing demands
Overview
26
26
years of professional experience
Work History
Area Development Executive
Miguelitos International Corporation
05.2023 - Current
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Found appropriate stories and ideas for programming to engage target audiences and hook advertisers.
- Identified issues, analyzed information and provided solutions to problems.
- Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
Senior Retail Manager
Globe Telecom Inc.
03.2008 - 06.2023
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Championed employee recognition programs that bolstered morale, improved retention rates, and positively impacted overall job satisfaction.
- Mentored new sales associates to contribute to store's positive culture.
- Enhanced customer satisfaction by addressing issues promptly, implementing feedback-driven improvements to store policies and procedures.
- Analyzed sales data to identify trends and adjust merchandising plans accordingly for maximum revenue generation.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established a culture of continuous improvement within the organization through regular process evaluation and refinement initiatives.
- Increased store revenue by implementing effective sales strategies and training staff on customer engagement techniques.
- Submitted reports to senior management to aid in business decision-making and planning.
- Developed and executed successful seasonal sales events designed to generate excitement among customers, resulting in higher foot traffic and increased revenue.
- Collaborated with marketing team to develop promotional campaigns that increased brand visibility and attracted new customers.
Area Supervisor
Prime Asia Pawn And Jewelry Shop, Inc.
02.2007 - 03.2008
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Generated new business with marketing initiatives and strategic plans.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
Customer Service Manager
Metro Legazpi Department Store And Supermarket
05.2001 - 01.2007
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Store Marketing Assistant
Jollibee Foods Corp.
06.1998 - 12.1998
- Contributed to store''s positive reputation through excellent customer service and consistent branding efforts.
- Developed eye-catching in-store displays, resulting in improved product visibility and customer engagement.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
- Maintained clean and organized event spaces, creating a comfortable environment for guests to enjoy.
- Developed strong rapport with clients through attentive listening and clear communication skills, resulting in repeat business opportunities.
- Organized various themed parties, with coordinated decorations, menus and activities.
Education
Bachelor of Science - Computer Science
Bicol University College of Science
04.2001 - 05.2001
Skills
Retail Operations
undefinedProfessional Achievements
- GLOBE TELECOM INC., Customer First Circle - Project Cosmos People's Choice Award Project was able to produce 3 Million worth of savings in 1 Quarter
- GLOBE TELECOM INC., Small and Medium Business Group Awards First Class Globe Store Highest Sales Achievement
- GLOBE TELECOM INC., Retail Sales Operations - South Luzon First Spotlight Awardee Best sales and quality performance
References
- ENGR. JOCELYN BLANCO - Former DTI Regional Director
- JUDGE IGMEDIO EMILIO F. CAMPOSANO - Presiding Judge, RTC Masbate
- HON. MARIA RAVANILLA - Board Member - Sorsogon (Former DOT Regional Director)
Accomplishments
- Collaborated with team of five in the development of Project Cosmos a Store Initiative to address demo phone disposal In-Store while generating revenue.
- Achieved Store Spotlight Award in South Luzon through effectively achieving Sales and Quality Audit ratings.
Timeline
Area Development Executive
Miguelitos International Corporation
05.2023 - Current
Senior Retail Manager
Globe Telecom Inc.
03.2008 - 06.2023
Area Supervisor
Prime Asia Pawn And Jewelry Shop, Inc.
02.2007 - 03.2008
Customer Service Manager
Metro Legazpi Department Store And Supermarket
05.2001 - 01.2007
Bachelor of Science - Computer Science
Bicol University College of Science
04.2001 - 05.2001
Store Marketing Assistant
Jollibee Foods Corp.
06.1998 - 12.1998
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