Elmo Franz Benito
Area Development Executive
Legazpi City
Summary
A highly experienced Senior Manager with more than 15 years of experience in Retail, Finance and Customer Service Energetic and results-driven manager looking to excel in a position that will benefit from a proven track record of achieving sales and profitability goals. In-depth understanding of metrics to assess business performance and develop strategic priorities and objectives Able to use strong problem-solving and decision-making skills to effectively respond to rapidly changing demands
Overview
26
26
years of professional experience
Work History
Area Development Executive
Miguelitos International Corporation
05.2023 - Current
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Found appropriate stories and ideas for programming to engage target audiences and hook advertisers.
- Identified issues, analyzed information and provided solutions to problems.
- Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
Senior Retail Manager
Globe Telecom Inc.
03.2008 - 06.2023
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Championed employee recognition programs that bolstered morale, improved retention rates, and positively impacted overall job satisfaction.
- Mentored new sales associates to contribute to store's positive culture.
- Enhanced customer satisfaction by addressing issues promptly, implementing feedback-driven improvements to store policies and procedures.
- Analyzed sales data to identify trends and adjust merchandising plans accordingly for maximum revenue generation.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established a culture of continuous improvement within the organization through regular process evaluation and refinement initiatives.
- Increased store revenue by implementing effective sales strategies and training staff on customer engagement techniques.
- Submitted reports to senior management to aid in business decision-making and planning.
- Developed and executed successful seasonal sales events designed to generate excitement among customers, resulting in higher foot traffic and increased revenue.
- Collaborated with marketing team to develop promotional campaigns that increased brand visibility and attracted new customers.
Area Supervisor
Prime Asia Pawn And Jewelry Shop, Inc.
02.2007 - 03.2008
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Generated new business with marketing initiatives and strategic plans.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
Customer Service Manager
Metro Legazpi Department Store And Supermarket
05.2001 - 01.2007
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Store Marketing Assistant
Jollibee Foods Corp.
06.1998 - 12.1998
- Contributed to store''s positive reputation through excellent customer service and consistent branding efforts.
- Developed eye-catching in-store displays, resulting in improved product visibility and customer engagement.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
- Maintained clean and organized event spaces, creating a comfortable environment for guests to enjoy.
- Developed strong rapport with clients through attentive listening and clear communication skills, resulting in repeat business opportunities.
- Organized various themed parties, with coordinated decorations, menus and activities.
Education
Bachelor of Science - Computer Science
Bicol University College of Science
04.2001 - 05.2001
Skills
Retail Operations
Leadership
Process Improvement
Data Analysis
Marketing
People Development
Learning Agility
Account Management
Customer Relationship Management
Negotiation
New Business Development
Schedule Management
Time Management
Adaptability
Interpersonal Skills
Territory Management
Professional Achievements
- GLOBE TELECOM INC., Customer First Circle - Project Cosmos People's Choice Award Project was able to produce 3 Million worth of savings in 1 Quarter
- GLOBE TELECOM INC., Small and Medium Business Group Awards First Class Globe Store Highest Sales Achievement
- GLOBE TELECOM INC., Retail Sales Operations - South Luzon First Spotlight Awardee Best sales and quality performance
References
- ENGR. JOCELYN BLANCO - Former DTI Regional Director
- JUDGE IGMEDIO EMILIO F. CAMPOSANO - Presiding Judge, RTC Masbate
- HON. MARIA RAVANILLA - Board Member - Sorsogon (Former DOT Regional Director)
Accomplishments
- Collaborated with team of five in the development of Project Cosmos a Store Initiative to address demo phone disposal In-Store while generating revenue.
- Achieved Store Spotlight Award in South Luzon through effectively achieving Sales and Quality Audit ratings.
Timeline
Area Development Executive
Miguelitos International Corporation
05.2023 - Current
Senior Retail Manager
Globe Telecom Inc.
03.2008 - 06.2023
Area Supervisor
Prime Asia Pawn And Jewelry Shop, Inc.
02.2007 - 03.2008
Customer Service Manager
Metro Legazpi Department Store And Supermarket
05.2001 - 01.2007
Bachelor of Science - Computer Science
Bicol University College of Science
04.2001 - 05.2001
Store Marketing Assistant
Jollibee Foods Corp.
06.1998 - 12.1998