Efryl Oraye
Freelancer
Guinobatan,Albay
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Freelancer - Appointment Setter /Healthcare Specialist
Illumin8 Chiropractic New Mexico
09.2023 - 12.2023
- Collaborated with clients to define project requirements and deliverables.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Developed and maintained user documentation to establish product understanding.
- Generated detailed reports to highlight product performance and usage metrics.
- Optimized websites and mobile applications to achieve maximum performance.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Customer Service Representative/ Travel Consultant
Sutherland Philippines
11.2021 - 11.2023
- Providing assistance to Guest and Property owners
- Helping property owners to manage their account
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Doing outbound calls.
- Answering inbound calls and inbound chats
- Sending follow-ups via emails.
Outbound Telemarketer Sales Representative/Health Care Assistant
BD BPO Solutions, Inc.
11.2020 - 11.2021
- Cold called over 150 potential customers per day to help with marketing efforts and increase sales.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Educated customers on product and service benefits, explaining features and answering questions.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Utilized sales techniques to build customer interest and close sales.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Overcame objections using friendly, persuasive strategies.
Sales Clerk
Novo Legazpi
03.2016 - 04.2017
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Housekeeping Attendant
Legazpi Airport Hotel And Restaurant
03.2011 - 02.2012
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded to requests from patrons for linens and toiletries.
- Changed bed linens and collected soiled linens for cleaning.
Education
NCII Contact Service Support
Call Center Academy
3rd Floor, Embarcadero De Legazpi, Legazpi City03.2019
Bachelor of Arts - Bachelor of Arts in Economics
Ligao Community College
Guilid Ligao City Ligao, Albay, 4504 Philippines05.2011
High School
Mauraro High School
Mauraro Guinobatan, Albay04.2010
Elementary
Mauraro Elementary School
Mauraro Guinobatan, Albay04.2006
Skills
- Sales Expertise
- Efficient support via outbound / inbound / chat / emails
- International sales Support
- Vacation Rentals - guest and property owner's support
- Data Analysis
- Strategic sales knowledge
- Customer Support
- Virtual Assistance
- Analytical Thinking
- Multi-tasking
- Creative Problem Solving
Timeline
Freelancer - Appointment Setter /Healthcare Specialist
Illumin8 Chiropractic New Mexico
09.2023 - 12.2023
Customer Service Representative/ Travel Consultant
Sutherland Philippines
11.2021 - 11.2023
Outbound Telemarketer Sales Representative/Health Care Assistant
BD BPO Solutions, Inc.
11.2020 - 11.2021
Sales Clerk
Novo Legazpi
03.2016 - 04.2017
Housekeeping Attendant
Legazpi Airport Hotel And Restaurant
03.2011 - 02.2012
NCII Contact Service Support
Call Center Academy
Bachelor of Arts - Bachelor of Arts in Economics
Ligao Community College
High School
Mauraro High School
Elementary
Mauraro Elementary School
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