Efrelyn B Catimbang
307 Locust Street Brgy. Rizal, Makati City
Summary
Experienced customer service representative with strong communication and persuasion skills, seeking a role focused on consulting with customers and customizing bookings across various platforms. Known for consistently exceeding customer expectations while maintaining professionalism and a positive attitude. Skilled in negotiation and staying calm under pressure. An effective problem solver with excellent listening abilities, dedicated to resolving issues efficiently. Highly proficient in using tools such as Salesforce, Google Docs, Spreadsheets, RingCentral, and LiveChat, with a proven ability to quickly adapt to new technologies and systems.
Overview
16
16
years of professional experience
Work History
Specialist, Verifications
Delivery Hero Philippines, Inc.
03.2024 - Current
- A Verification Specialist is responsible for confirming the accuracy, validity, and compliance of data, Ensure that the information entered into systems is accurate and complete. This could include validating personal, financial, or operational data to meet industry standards.
- Document Verification: Confirm that documents, such as identification papers, financial statements, or contracts, are authentic and valid. This could involve cross-checking information with external sources.
- Audit Support: Help with internal or external audits by providing accurate, verified data or documents. This role might include creating reports or supporting the audit process to ensure compliance.
- Issue Resolution: When discrepancies or inconsistencies are identified, the Verification Specialist will often be responsible for investigating the root cause and working to resolve the issue.
Customer Service Telemarketer
EmpowerU
11.2020 - 03.2024
- Answering LifeChat queries, -taking outbound and inbound calls inviting Delegates, and ensuring customers will attend our Free Forex Workshop once registered
- Delivered top-quality live chat and email services, using diplomatic communication and attention to detail to resolve inquiries.
- Built relationships and maintained regular contact with customers to support continuous satisfaction. Delivered top-quality live chat and email services, using diplomatic communication and attention to detail to resolve inquiries.
Tech Support
Learn to trade
01.2017 - 01.2019
- Empower U former Learn to Trade
- Followed user guides and technical manuals to complete skilled repairs.
- Educated service users on new software updates and system capabilities.
- TechSupport (Trading Platform, Troubleshooting): Email support
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Delivered top-quality live chat and email services, using diplomatic communication and attention to detail to resolve inquiries.
Sales Executive
Leela Guduri Company
03.2014 - 06.2016
- Showcase product features and benefits to drive sales.
- I contacted current and potential clients to promote, upsell, and cross-sell products and services.
Senior Account Manager
Robinson Galleria Ortigas East Wing
09.2011 - 06.2013
- I handle employer's client relationships as well as developing new business from existing clients
- In most environments, a business development executive actively seeks out new clients
- Coordinated property closings, overseeing the signing of documents and the disbursement of funds.
- Promoted property sales through advertisements, open houses, and participation in multiple listing services.
Receptionist
Crystal Crown Plaza Hotel, Bahru
08.2009 - 07.2011
- Responsible for providing a friendly welcoming and efficient service to all hotel guests in line with the hotel's vision and values on customer satisfaction
- The main purposes of the hotel reception area's staff are to respond courteously to guests' requests, play a part in the general running of the reception desk and help the General Manager to maintain a smooth room bookings service.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Welcomed guests and clients in friendly, positive manner.
Education
BSHRM - Bachelor of Science in Hotel And Restaurant Manage
University of Makati
Makati City, Metro Manila, Philippines03-2010
Rizal Memorial Institute
2004
Mambungan Elementary School
2000
Skills
- Special Skills
- Has good interpersonal and networking skills and can interact with different types of people
- Possess good communication, interpersonal, and organizational skills
- I am a fast learner, particularly when provided with comprehensive training I am proficient in utilizing a variety of tools, including Salesforce, Google Docs, Spreadsheets, RingCentral, and LiveChat, and I am confident in my ability to quickly adapt to new systems and technologies
- Highly self-motivated towards work that can stand as a leader
- Call center experience
- Customer relations
- Quality control
- Telemarketing
Additional Information
- Character References
- Name : Rosalyn Amodia
Company: SolarWinds IT Software Company
Position: Former Manager from EMPOWERU
Contact Number: 09456294843 - Name: Jessa Rose Romero
Company: Fresenius Medical Care
Position: Senior Accountant Former colleague from Learn to Trade Contact Number: 09265390511 - Name: Aileen Pagauisan
Company: Ayala Land Corp.
Position: Sales Manager, colleague from Robinsons Land Corp.
Contact Number: 09154767208
Timeline
Specialist, Verifications
Delivery Hero Philippines, Inc.
03.2024 - Current
Customer Service Telemarketer
EmpowerU
11.2020 - 03.2024
Tech Support
Learn to trade
01.2017 - 01.2019
Sales Executive
Leela Guduri Company
03.2014 - 06.2016
Senior Account Manager
Robinson Galleria Ortigas East Wing
09.2011 - 06.2013
Receptionist
Crystal Crown Plaza Hotel, Bahru
08.2009 - 07.2011
Rizal Memorial Institute
Mambungan Elementary School
BSHRM - Bachelor of Science in Hotel And Restaurant Manage
University of Makati
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