EFRELYN CATIMBANG
Delivery Hero Philippines, Inc.
Taguig,Metro Manila
17
years of professional experience
Customer-focused professional with expertise in consulting and customizing bookings across platforms. Demonstrates a strong ability to exceed customer expectations through effective communication and problem-solving. Experienced in negotiation and maintaining composure under pressure. Proficient in Salesforce, Google Workspace, and various customer service tools, with a capacity to quickly adapt to new technologies.
Work History
Verification Specialist
2 Years 2 Months- Confirmed the accuracy, validity, and compliance of data as a verification specialist.
- Ensured accuracy and completeness of information entered into systems.
- Validated personal, financial, and operational data to comply with industry standards.
- Confirmed that documents, such as identification papers, financial statements, or contracts, were authentic and valid.
- This could include validating personal, financial, or operational data to meet industry standards.
- Audit Support: Help with internal or external audits by providing accurate, verified data or documents.
- Created reports and supported audit processes to maintain compliance.
Customer Service Telemarketer
3 Years 4 Months- Delivered live chat and email services, using diplomatic communication and attention to detail to resolve customer inquiries effectively.
- Built relationships with customers and maintained regular contact to enhance satisfaction and loyalty.
- Managed customer inquiries, providing accurate information and resolving issues promptly.
- Conducted outbound calls to generate leads and promote services effectively.
- Utilized CRM software to track interactions and maintain up-to-date customer records.
Tech Support
3 Years 10 Months- Provided tech support for Learn to Trade Philippines platform, troubleshooting trading issues and educating users on software updates to enhance user experience.
- Handled customer complaints professionally, offering effective solutions to maintain customer satisfaction.
- Delivered live chat and email support, resolving inquiries with attention to detail and clear communication.
Sales Executive
2 Years 3 Months- Showcased product features and benefits to enhance client understanding and drive sales.
- Contacted current and potential clients to promote, upsell, and cross-sell products and services, fostering stronger client relationships.
- Developed and maintained strong client relationships to drive sales growth.
- Executed strategic sales plans, enhancing market penetration and customer engagement.
- Analyzed customer needs to provide tailored product recommendations and solutions.
Senior Account Manager
2 Years 2 Months- Managed and maintained strong relationships with clients, ensuring excellent customer service and satisfaction.
- Handled client accounts and provided professional assistance throughout the sales and leasing process.
- Identified client needs and recommended suitable real estate solutions.
- Coordinated with internal teams to ensure smooth processing of client requirements and transactions.
- Prepared and maintained accurate client records, reports, and account documentation.
- Assisted in achieving sales targets and business objectives through effective account management and client engagement.
- Addressed client concerns and resolved issues promptly while maintaining positive professional relationships.
Receptionist
1 Year 11 Months- Responded courteously to guests' requests, enhancing guest satisfaction.
- Assisted in managing reception desk operations, supporting General Manager in maintaining efficient room booking services.
- Managed front desk operations to ensure seamless guest check-in and check-out processes.
- Handled guest inquiries and resolved issues promptly, enhancing overall customer satisfaction.
- Coordinated communication between departments to facilitate efficient service delivery.
Education
College Level - Associate in Computer Science
Skills
Persuasive communication
Negotiation strategies
Identity verification
Document verification
Background checks
Data validation
Composure under pressure
Timeline
Verification Specialist
Delivery Hero Philippines, Inc.
03.2024 - 05.2026Read More
Customer Service Telemarketer
EmpowerU
11.2020 - 03.2024Read More
Tech Support
Learn to Trade
01.2017 - 11.2020Read More
Sales Executive
Leela Guduri Company
03.2014 - 06.2016Read More
Senior Account Manager
Robinson Galleria
09.2011 - 11.2013Read More
Receptionist
Crystal Crown Plaza Hotel
08.2009 - 07.2011Read More
Pateros Technological College
College Level from Associate in Computer Science
Read More