Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
EFELGINE EBARITA

EFELGINE EBARITA

Operations Supervisor
Cebu City

Summary

Dynamic operations supervisor with a proven track record at Qualfon Philippines, excelling in team leadership and customer service. Enhanced employee performance through effective training and mentorship, achieving high customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Supervisor of Operations

Qualfon Philippines Incorporated
- 05.2024
  • Enhanced employee performance through effective training and mentorship, achieving high customer satisfaction. Skilled in conflict resolution and process streamlining, fostering a culture of continuous improvement and collaboration.

Technical Trainer

Qualfon Philippines Incorporated
09.2021 - 05.2024
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles. Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.

Subject Matter Expert

Qualfon Philippines Incorporated
06.2020 - 09.2021
  • Mentored junior team members, contributing to their professional growth and development. Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.

Customer Service Representative/Technical Assistant

Qualfon Philippines Incorporated
07.2019 - 06.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Ramon Duterte National School
Cebu City, Province Of Cebu, Philippines
01-2007

BEED - undefined

University of the Visayas
Cebu City, Philippines
01-2007

Skills

Team leadership

Customer service

Team development

Conflict resolution

Certification

Six Sigma Greenbelt Certified

Timeline

Technical Trainer

Qualfon Philippines Incorporated
09.2021 - 05.2024

Subject Matter Expert

Qualfon Philippines Incorporated
06.2020 - 09.2021

Customer Service Representative/Technical Assistant

Qualfon Philippines Incorporated
07.2019 - 06.2020

Supervisor of Operations

Qualfon Philippines Incorporated
- 05.2024

BEED - undefined

University of the Visayas

High School Diploma -

Ramon Duterte National School
EFELGINE EBARITAOperations Supervisor