Efelgine Ebarita
Cebu City, Province Of Cebu
Summary
Dynamic operations supervisor with a proven track record at Qualfon Philippines, excelling in team leadership and customer service. Enhanced employee performance through effective training and mentorship, achieving high customer satisfaction. Skilled in conflict resolution and process streamlining, fostering a culture of continuous improvement and collaboration. Keep track on agent's performance on a daily basis and keep in touch by doing daily intervention. Building strong relationship, collaborating effectively with others and resolving conflicts.
Overview
5
5
years of professional experience
Work History
Supervisor of Operations
Qualfon Philippines Incorporated
05.2024 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- An effective manager, messenger and mentor to the team to foster good performance and build trust.
Technical Trainer
Qualfon Philippines Incorporated
09.2021 - 05.2024
- Maintained detailed records of employee progress throughout training programs, allowing managers to easily track improvements over time.
- Provided ongoing support for alumni of technical training programs, answering questions or offering additional resources when needed.
- Conducted thorough needs assessments to identify areas for improvement in training materials and methods.
- Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
Subject Matter Expert
Qualfon Philippines Incorported
06.2020 - 09.2021
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Education
No Degree - Computer Literate
DMDP
06-2009
High School Diploma -
Ramon Duterte National School
Cebu City, Province Of Cebu, Philippines04-2007
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
Accomplishments
Six Sigma Green Belt Certified and Continuous Improvement Professional
Timeline
Supervisor of Operations
Qualfon Philippines Incorporated
05.2024 - Current
Technical Trainer
Qualfon Philippines Incorporated
09.2021 - 05.2024
Subject Matter Expert
Qualfon Philippines Incorported
06.2020 - 09.2021
No Degree - Computer Literate
DMDP
High School Diploma -
Ramon Duterte National School
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