Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Edwin Sundarajoo

Aircraft Ground Handling
Manila, Metro Manila,00

Summary

Dynamic Airport Operations Manager with over 35 years of extensive experience in ground handling and operational management. Expertise includes aircraft payload allocations, producing aircraft load plans, and loadsheets for military aircraft, utilizing both computerized ALP systems and manual processes. Proven leader in managing cross-functional teams of over 229 operational staff, driving significant improvements in performance while ensuring strict compliance with safety protocols and emergency response plans. Adept at training personnel across multiple regional hubs to form effective, agile teams that consistently meet airlines' On-Time Performance expectations, thereby enhancing overall operational efficiency.

Overview

41
41
years of professional experience

Work History

Baggage & Cabin Appearance Manager

Menzies Aviation
03.2022 - 10.2024
  • Directed a team of 229 operational cross-functional staff. Oversaw all baggage reconciliation and security operations for Iraqi Airlines and fourteen foreign airlines, many of which were national carriers.
  • Ensured meticulous accountability and loaded bags for each outbound flight using established procedures.
  • Managed cabin appearance during turnaround transit for foreign airlines.
  • Facilitated comprehensive training for all staff in cabin appearance.

Ramp Operations Manager

Menzies Aviation
12.2019 - 03.2022
  • Managed a workforce of 110 staff in the physical turnaround of aircraft to meet airlines' expected On-Time Performance (OTP) in compliance with current Service Level Agreements.
  • Instructed airside staff in 'Safety and Operational' protocols in adherence to the company's Global Operating Procedures.
  • Ensured all Ground Servicing Equipment (GSE) was always maintained safely and in serviceable condition.

Air Operations Manager AF & KWI

DHL Express Intl
07.2011 - 05.2019
  • Managed all aircraft ground handling operations for DHL Network across four main hubs and three satellite hubs.
  • Conducted scheduled airside audits across all airfields, ensuring Service Ground Handling Agreements were adhered to and promptly closing any findings.
  • Served dual roles as Station Manager, overseeing building infrastructure, vehicle fleet and management.
  • Responsible for meeting all KPI targets regarding customer service and express delivery.
  • Established a Load Control department in the country, improving our OTP by 70%.

Senior Country Operations Manager

DFS Middle East
06.2009 - 07.2011
  • Managed and led a team of 6 junior managers alongside 75 staff across six company sites. Ensuring all company assets and buildings were maintained.
  • Exploring diverse revenue lanes and enhancing the company profile in theatre.
  • Ensured that commercial operational costs were consistently maintained within budgetary constraints.

Shift Coordinator

ATCO FRONTEC
11.2008 - 06.2009
  • I effectively managed a diverse team of 30 personnel under a NATO contract, including military members from coalition forces.
  • We ensured the accurate preparation and documentation of cargo and ground handling for various military and commercial aircraft, facilitating the transport of passengers and mixed cargo across multiple nations.

Royal Air Force, Air Movements
07.1983 - 11.2008
  • The shift coordinator manages a team of 55 staff members who cover the ramp, cargo, passenger services, and load control departments.
  • Chief Instructor for mobile teams trained and ready to deploy and operate within 72 hours worldwide.

Education

Level 5 Diploma - Advanced Leadership and Management

Institute Leadership/Management (ILM)

Level 4 Diploma (Distinction) - Security Management

Blackford Centre

IOSH Level 3 - IOSH Health and Safety

ASPIRE/Menzies Aviation

Level 2 Certified International Manager (CIM) - undefined

DHL Management Program

Train the Trainer Gold Standard - undefined

Menzies Aviation

Lead Auditor - Lead Auditor Quality Management Systems

CQI/IRCA

NVQ Assessor Level 1 - Passenger Handling & Airside Operation

Royal Air Force

GCSE - English Language/English Literature/History/Math’s

Royal Wootton Basset Comprehensive

Skills

Aircraft weight distribution planning

Accomplishments

  • Menzies Aviation—I worked alongside a team of cross-functional managers to upgrade Baghdad International Airport to meet international standards. This project involved a joint venture with partners focused on establishing high operational standards in safety, competency, organisational structure, staff training and development, and compliance with health and safety policies.
  • DHL – Secured a six-month contract to supply fresh food to base dining facilities. This boosted revenue by $382,000. Implemented a load control department in the country to localise the production of aircraft load sheets to facilitate a quicker turnaround. Overall, OTP improved by 60%
  • DFS Middle East –Increased flight operations from three times a week to daily from one central hub. This led to significant revenue growth, enabling further diversification and securing U.S. contracts.
  • Royal Air Force – I was selected from a pool of 300 qualified staff to develop a pioneering concept for establishing an Air Movement department within the operational planning wing of the UK Special Forces. This department was intended to provide expert technical advice and support for rapidly deploying personnel and equipment, including military explosives, to address global and domestic crises. Awarded Chief of the Air Staff commendation for contribution to exemplary planning and execution of operations during the initial surge into Afghanistan of personnel and equipment.

Timeline

Baggage & Cabin Appearance Manager

Menzies Aviation
03.2022 - 10.2024

Ramp Operations Manager

Menzies Aviation
12.2019 - 03.2022

Air Operations Manager AF & KWI

DHL Express Intl
07.2011 - 05.2019

Senior Country Operations Manager

DFS Middle East
06.2009 - 07.2011

Shift Coordinator

ATCO FRONTEC
11.2008 - 06.2009

Royal Air Force, Air Movements
07.1983 - 11.2008

Level 4 Diploma (Distinction) - Security Management

Blackford Centre

IOSH Level 3 - IOSH Health and Safety

ASPIRE/Menzies Aviation

Level 2 Certified International Manager (CIM) - undefined

DHL Management Program

Train the Trainer Gold Standard - undefined

Menzies Aviation

Lead Auditor - Lead Auditor Quality Management Systems

CQI/IRCA

NVQ Assessor Level 1 - Passenger Handling & Airside Operation

Royal Air Force

GCSE - English Language/English Literature/History/Math’s

Royal Wootton Basset Comprehensive

Level 5 Diploma - Advanced Leadership and Management

Institute Leadership/Management (ILM)
Edwin SundarajooAircraft Ground Handling