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Associate Principal Engineer

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Skilled Field Service Specialist with a background in troubleshooting, preventative maintenance, and repair of complex equipment. Strengths include knack for problem-solving, clear communication skills and ability to work under pressure. Proven track record of enhancing operational efficiency, reducing downtime and ensuring customer satisfaction through provision of high quality service.

Adept Outside Service Technician with a proven track record at Lomestar Forklift, enhancing equipment functionality and customer satisfaction through expert maintenance and technical support. Skilled in technical troubleshooting and client communication, I significantly improved system performance and operational efficiency. My collaborative approach and dedication to safety standards underscore my commitment to service excellence and team success.

Seasoned sales and training leader with over 30 years of experience in the roofing and construction industries, specializing in commercial sales, territory management, and technical education. Proven track record of driving revenue growth, building long-term client relationships, and leading impactful training programs for contractors, distributors, and internal teams. Adept at translating complex product knowledge into practical solutions that boost customer confidence and team performance. Recognized for exceptional communication, hands-on expertise, and a strong commitment to professionalism and client success.

Over 13 years of experience in customer service, call center, office worker and data entry. Ability to work with programs such as Word, Excel, Outlook, ADP, Slack, Pure Cloud, Salesforce, Citrix, Genesys, Athena. Assertiveness to respond with kindness to the client and maintain excellent communication. Knowledge about most clerical processes in a company.

Edwin San Pedro

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Customer Service Representative

Customer Service Representative

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Bachelor of Science - Computer Engineering

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Customer Service Representative

Customer Service Representative

Bachelor of Science - Computer Engineering

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