Edwin Salvador
Quezon City
Summary
Meticulous leader, who undertakes complex assignment, meets tight deadlines and delivers superior performance. Utilizes practical knowledge and extensive experience to ensure that goals are met, and expectations are exceeded. Operates with a strong sense of urgency and thrives in a fast-paced environment. Core Competencies include: Project Management, Client Value Creation, Forecasting, People Development, Business Operations, Cost Management, Risks Analysis, Business Continuity Management, Capacity Planning, Information Security and Privacy, Human Resource Management, Coaching in the Workplace
Overview
29
29
years of professional experience
1
1
Certification
Work History
Engineering Assistant
QUEZON LOCAL GOVERNMENT
Quezon City
07.2022 - Current
- Provide training for engineers regarding soft skills such as: Technical Writing, Record Management, High Impact Call management, Cost Management
- Conduct site inspections and material estimates needed for repairs and rehabilitation.
- Conduct Post-Earthquake assessments and propose recommendations such as: repair, retrofitting and rehabilitation.
- Represent the Engineering Department as the focal person for the Emergency Operations Center activities of DRRMO (Disaster Risk & Reduction Management Office).
- Provide project proposals for the department and furnish needed documentation for budget approval such as: Terms of Reference, Technical Specification, Cost Derivation and Project Procurement Management Plan
- Furnish all written communication for the division such as: Site Inspection Report, Post-Earthquake Assessment Report, Transmittals, Accomplishment report (weekly, monthly, quarterly and annually)
Virtual HR Recruiter/Virtual Assistant
STAYHOUSING
United Kingdom
12.2020 - 04.2022
- Manages all recruitment needs, interviews and hiring of all UK applicants applying for various positions.
- Manages all payroll concerns from leave management, pay slip distribution and worked hours
- Creation of process improvements focus on recruitment such as applications used, tracking and monitoring of applications and onboarding process
Project Manager
PAYRETO SERVICE INC.
Makati City
05.2020 - 11.2020
- Manage overall customer relationship satisfaction during all phases of the implementation and standard delivery process
- Prepare pricing proposal
- Develop implementation schedule and resource allocation plan
- Discuss and provide explanation of the service proposition to clients.
- Prioritize client issues, activities, on-going deployments.
- Develop and coordinate all implementation schedules and resource allocation across all product implementation teams.
- Develop strong expertise in the field of service and support including tools to be utilized.
- Work closely with Business Development Managers, Head of Operations and Account Manager to ensure internal processes and client facing documents are in support of corporate goals.
- Works with Training, Technology, Product, Business Development teams to ensure client’s needs and expectations are met.
- Manages activities of external agencies involved in implementation
Collections Manager
HOME CREDIT PHIL.
Quezon City
07.2018 - 09.2019
- Establish and maintain communication with clients and vendors, providing information regarding performance and progress.
- Ensure motivational programs are in place and encourage frequent recognitions, supervise staff training, motivational and incentive programs.
- Prepares and present monthly and weekly business reviews.
Senior Operations Coach
AFNI INC.
Quezon City
07.2015 - 05.2018
- Conducts Final Validation for all applicants for both Voice and Chat accounts.
- Manages 52 Subject Matter Experts with staffing schedules for support and coverage for Learning Lab and New Hires’ Product Specific Training.
- Ensures correct plotting of form for Payroll and Allowances.
- Provides staffing plan for yearly projection for Subject Matter Experts designation.
Senior Team Leader
TRANSCOM PHIL.
Pasig City
08.2013 - 07.2015
- Review and distribute procedure changes/updates in a timely manner. Ensure teams understand the changes and are aligned with both the company and clients goal
- Monitor and assess employee calls to drive performance improvement plans
- Identify performance gaps and prepare action plans for effective coaching and performance improvement during one and one feedback sessions.
Senior Team Leader
ACCENTURE INC.
Quezon City
03.2008 - 04.2013
- Communicates real-time issues with the M&P Analyst and Operations Manager as to abnormal tool behavior such as higher or lower than expected volume arrival, Network/tool latency/downtime, etc..
- Keep abreast of changes in the Contact Centre industry and provide recommendations to the Operations Manager, where relevant
- Audit processes and provide recommendations to the Operations Manager, to ensure required adherence and feasibility of potential improvements
- Analyze staffing numbers and workflows to ensure efficient utilization of resources
SME (TSR4)
eTELECARE GLOBAL SOLUTIONS
Quezon City
08.2006 - 03.2008
- Provide new updates to the team members and gives one on one coaching
- Assist the Team Leader in terms of monitoring of days’ work for salary reference
- Act as a secondary counselor of the Team Lead for the agents on the team.
Instructor
TUTORLINK
Quezon City
01.1997 - 01.2005
- Conducts academic an 8-week training program to mold and ready students for upcoming entrance examination ensuring their success in being admitted to their desired institution.
- Prepare lesson plans and exercise for interactive discussions
- Provide additional support for students who are having challenges adjusting to their school curriculum.
Customer Inbound Associate
AMBERGRIS SOLUTIONS INC.
Pasig City
05.2003 - 08.2004
- Responsible for monitoring co-agent’s efficiency, behavior, attendance in preparation for spiffs and salary payout.
- Meet set sales quota on a daily basis focusing mainly on close rate
QC Engineer
POWER CONSTRUCTION SUPPLY
Quezon City
09.2002 - 03.2003
- Conduct Failure Mode and Effect Analysis in the company’s internal and external operations.
- Prepare proposals for proper modification and alteration in the company’s whole operation.
- Supervise and ensure correct Materials receive and conduct measurement analysis.
- Conducts Total Quality Management on all Operations
Project Engineer
ADCO BLUE CONSTRUCTION
Makati City
02.2001 - 03.2002
- Conduct time and motion for each task
- In charge of inventory of materials
- Manage a team of 15 skilled worker ensuring efficiency and productivity is met on a daily basis.
Education
BS - Civil Engineering
MAPUA Institute of Technology
MBA-HRM -
National College of Business Administration
Skills
- Proficiency with Microsoft Applications such as: PowerPoint, Word, Excel and Outlook
- Business Acumen
- Leadership
- Coaching
- Time Management
Accomplishments
- Awarded by Accenture as one of the Top People Developer for the year 2010-2012
- Top Overall Manager 2017 and 2015
- Top Quality Manager 2017
Certification
- Lean Six Sigma (Yellow Belt)
- 4 Star Certification Program for Team Leaders
- Salesmanship Workshop (AESOD)
- Supervising Enhancement Workshop
- 21 Irrefutable Laws of Leadership
- Global Performance Management: Assess Outcomes
- High Performance Operations Management
- 7 Habits for Managers
Timeline
Engineering Assistant
QUEZON LOCAL GOVERNMENT
07.2022 - Current
Virtual HR Recruiter/Virtual Assistant
STAYHOUSING
12.2020 - 04.2022
Project Manager
PAYRETO SERVICE INC.
05.2020 - 11.2020
Collections Manager
HOME CREDIT PHIL.
07.2018 - 09.2019
Senior Operations Coach
AFNI INC.
07.2015 - 05.2018
Senior Team Leader
TRANSCOM PHIL.
08.2013 - 07.2015
Senior Team Leader
ACCENTURE INC.
03.2008 - 04.2013
SME (TSR4)
eTELECARE GLOBAL SOLUTIONS
08.2006 - 03.2008
Customer Inbound Associate
AMBERGRIS SOLUTIONS INC.
05.2003 - 08.2004
QC Engineer
POWER CONSTRUCTION SUPPLY
09.2002 - 03.2003
Project Engineer
ADCO BLUE CONSTRUCTION
02.2001 - 03.2002
Instructor
TUTORLINK
01.1997 - 01.2005
BS - Civil Engineering
MAPUA Institute of Technology
MBA-HRM -
National College of Business Administration
Awards
Awarded by Accenture as one of the Top People Developer for the year 2010-2012, Top Overall Manager 2017 and 2015, Top Quality Manager 2017