Sandee Peralta
Waiter
Bacolod City
Summary
Proven waiter with extensive experience at Royal Caribbean Cruiseship Ltd, adept in guest relations management and maintaining dining area cleanliness. Demonstrated ability to handle high customer volumes efficiently, ensuring food safety and enhancing guest satisfaction. Skilled in multitasking and upholding service excellence, consistently contributing to a positive dining atmosphere.
Overview
21
21
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Waiter
Royal Caribbean Cruises Ltd
12.2016 - 03.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Waiter
P&O Australia, Pacific Jewel & Princess Cruises
03.2007 - 08.2015
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Waiter
NCL
02.2002 - 12.2007
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
Education
Associate of Science - Hotel, Resort And Restaurant Management
LCC College Bacolod City
Bacolod City, Province Of Negros Occidental, Philippines 04.2001 -
Skills
Customer service
Order accuracy
Guest relations management
Order management
Dining area maintenance
Strong multitasking
Cleanliness
Food inspection
Menu memorization
Upselling techniques
Guest relations
Certification
Best Employee of the Month
Timeline
Crowd Management (CMAT)
12-2018
For the Highest Dining Room Service Rating
07-2018
Security Awareness
10-2017
Waiter
Royal Caribbean Cruises Ltd
12.2016 - 03.2023
Royal Caribbean Group
12-2016
Best Employee of the Month
02-2016
Waiter
P&O Australia, Pacific Jewel & Princess Cruises
03.2007 - 08.2015
Waiter
NCL
02.2002 - 12.2007
Associate of Science - Hotel, Resort And Restaurant Management
LCC College Bacolod City
04.2001 -
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