EDWIN FRANCIS TAN
CITY OF BACOLOD
Summary
Professional with strong administrative skills and proven ability to assist in various operational tasks. Known for reliable teamwork and adaptability in fast-paced environments. Highly skilled in organization, communication, and time management. Focused on delivering results and enhancing team efficiency.
Overview
7
7
years of professional experience
Work History
Intake Coordinator
Clarity Centers
01.2024 - Current
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Customer Sales and Service Associate
Bank of the Philippine Islands
11.2019 - 10.2023
- Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with product or service-related.
- Actively engage with customers via phone, email, and chat to ensure a positive customer experience.
- Stay up-to-date on product knowledge, industry trends, and company policies to effectively assist customers.
- Build and maintain positive relationships with customers through regular follow-ups and personalized service.
- Collaborate with team members and other departments to resolve complex customer issues
Internship - Human Resource
Provincial Human Resource Management Office
01.2019 - 03.2019
- Source, screen, and interview candidates for various positions within the organization.
- Collaborate with hiring managers to identify staffing needs and develop effective recruitment strategies.
- Facilitate the onboarding process for new employees, ensuring a smooth transition into the organization.
Internship - Junior Psychometrician
La Consolacion College-Bacolod
11.2018 - 01.2019
- Conduct standardized assessments and tests to measure individuals' cognitive abilities, personality traits, and emotional well-being.
- Administer tests in a controlled and standardized environment, adhering to ethical guidelines and principles.
- Maintain accurate records of assessments, ensuring confidentiality and compliance with legal and ethical standards.
Education
Bachelor of Science - Psychology
Colegio De San Agustin
04.2019
Skills
- Adaptability
- Customer Service
- Critical Thinking
- Problem Solving
- Scheduling appointments
- Follow-up skills
Timeline
Intake Coordinator
Clarity Centers
01.2024 - Current
Customer Sales and Service Associate
Bank of the Philippine Islands
11.2019 - 10.2023
Internship - Human Resource
Provincial Human Resource Management Office
01.2019 - 03.2019
Internship - Junior Psychometrician
La Consolacion College-Bacolod
11.2018 - 01.2019
Bachelor of Science - Psychology
Colegio De San Agustin
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