Edward Warren Gutierrez
Cavite City, Dasmariñas
Summary
Results-driven F&B and Restaurant professional with extensive experience in Quick Service Restaurants and barista operations. Proficient in service protocols, kitchen equipment, and cooking techniques within high-pressure environments. Demonstrates exceptional customer engagement and consistently delivers outstanding service. Maintains composure and efficiency during peak hours, ensuring customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Barista
Bask coffee House
Las Piñas
06.2024 - Current
- Company Overview: Specialty Coffee Shop.
- Making a new drink recipe and food recipe for the café (Product and Development).
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Listened to customer desires and needs to recommend optimal products.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Collected payments and provided accurate change.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
Senior Barista
(ROMA CAFE) CM STAR Management
Cavite City, Bacoor
10.2023 - 02.2024
- Company Overview: Roma Café (under Coffee project)
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Created specialty drinks based on customer requests or store recipes.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Managed cash register operations efficiently including accurate change making and daily deposits.
Barista
Seattle's Best Coffee
Cavite City, Bacoor
03.2023 - 10.2023
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Described menu items to customers and suggested appealing products.
- Utilized POS system to receive and process customer payments.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Dining Assistant
Conti's Bakeshop and Restaurant
Cavite City, Bacoor
03.2022 - 03.2023
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained inventory of supplies used in the dining area such as napkins, cutlery.
- Greeted guests upon arrival and provided them with seating arrangements.
- Managed inventory of dining room condiments, linens and flatware.
- Served food and beverages to patrons and confirmed complete orders.
Senior Crew (Restaurant Management Support Team)
Jollibee Foods Corporation
Bacoor
07.2019 - 01.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Service Crew/Team Leader
Generation One Resource
Cavite City, Bacoor
11.2018 - 07.2019
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
On Call Waiter
LGS STAFF MANAGEMENT SERVICES INC.
Makati City
03.2018 - 12.2018
- In 5 Star Hotels (Makati Shangri La Hotel, Marriott Hotel, Holiday Inn Hotel, Sofitel and Grand Hyatt Hotel)
- Present menus to patrons and answers questions about menu items, making recommendations upon request in a 500+ seat outlet restaurant Served food and beverages to patrons, and prepared or server specialty dishes at tables required.
Service Crew (SEEDS)
JFC Jollibee Foods Corporation
Cavite City, Bacoor
11.2015 - 06.2018
- Received, processed, and stocked merchandise in accordance with store policies.
- Addressed customer needs, responding to specific requests.
- Provided support to other staff members during busy hours when needed.
- Monitored inventory levels of supplies needed for daily operations.
Service Crew/Kitchen Crew
(Greenwich) Staff Search Asia Service Cooperative
Cavite City, Dasmariñas
07.2015 - 11.2015
- Organized food preparation stations and regularly replenished supplies.
- Stocked shelves with necessary ingredients for making pizzas.
- Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
- Operated pizza oven and brick oven along with other kitchen equipment to prepare pizza and others dishes
- Took orders, prepared foods and processed payments in full-service establishment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Answered customer questions and took orders.
Service Crew (Contractual)
Jollibee Foods Corporation
Bacoor
02.2015 - 07.2015
- Company Overview: Jollibee Foods Corporation
- Served food quickly for positive guest experiences.
- Completed accurate food orders using POS terminal and relayed special conditions to kitchen staff.
- Conducted regular cleaning duties such as sweeping floors and washing dishes.
- Completed opening, closing and shift change tasks by following company guidelines.
Education
Secondary level -
Alternative Learning System
Dasmariñas, Cavite12.2014
3rd Year Undergraduate College - Hospitality Management
National College of Science And Technology
Dasmariñas, CaviteSkills
- Latte art
- POS system operation
- Effective communication
- Beverage customization
- Inventory control
- Conversant in Tagalog & English
- Multitasking Abilities
- Health and safety standards
- Espresso machine operations
- Product development
- Continuous improvement
- Reliability and punctuality
- Quick learner
Certification
- Seattle's Best Barista 101, 03/01/23 to 04/01/23, Learn how to use Espresso Coffee Machine and make Top 5 coffee (CAMEL), Cappuccino, Americano, Mocha, Espresso, Latte, and proper steaming of milk.
- Basic Opera Training & Guest Service Cycle, 08/01/17 to 08/01/17, City Garden Suites, Manila, Metro Manila
- Stay & Learn Program, 08/01/17 to 08/01/17, City Garden Suites, Manila, Metro Manila
- Cleaner Production Pollution Prevention, 05/01/17 to 05/01/17, Workshop
Awards
Contis Best Employee of the month, 02/01/23, Best employee of January to February, no late no absence, no complaint, top suggestive selling, 15 guest commendation.
Personal Information
Citizenship: Filipino
Languages
tagalog
First Language
English
Intermediate (B1)
B1
Timeline
Lead Barista
Bask coffee House
06.2024 - Current
Senior Barista
(ROMA CAFE) CM STAR Management
10.2023 - 02.2024
Barista
Seattle's Best Coffee
03.2023 - 10.2023
Dining Assistant
Conti's Bakeshop and Restaurant
03.2022 - 03.2023
Senior Crew (Restaurant Management Support Team)
Jollibee Foods Corporation
07.2019 - 01.2022
Service Crew/Team Leader
Generation One Resource
11.2018 - 07.2019
On Call Waiter
LGS STAFF MANAGEMENT SERVICES INC.
03.2018 - 12.2018
Service Crew (SEEDS)
JFC Jollibee Foods Corporation
11.2015 - 06.2018
Service Crew/Kitchen Crew
(Greenwich) Staff Search Asia Service Cooperative
07.2015 - 11.2015
Service Crew (Contractual)
Jollibee Foods Corporation
02.2015 - 07.2015
Secondary level -
Alternative Learning System
3rd Year Undergraduate College - Hospitality Management
National College of Science And Technology
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