Edward Ralph Martinez
Quezon City,Philippines
Summary
Dedicated Team Member with expertise in beverage preparation and customer engagement. Committed to understanding customer needs and delivering tailored solutions. Demonstrates effective teamwork and efficiency during peak hours, enhancing service delivery. Strong communicator with problem-solving skills, fostering customer loyalty and satisfaction in collaborative environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Customer Service Representative
Telus Digital
Quezon City, Philippines
07.2025 - Current
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
Customer Support Associate
Concentrix
Quezon City, Philippines
07.2024 - 03.2025
- Handled customer complaints calmly and professionally, providing positive solutions to uphold company reputation.
- Maximised customer satisfaction by resolving service issues promptly.
- Worked with energy and determination to maintain efficient customer service during peak business hours.
Team Member
Tim Hortons
Quezon City, Philippines
03.2022 - 07.2024
- Prepared a wide range of coffee and tea beverages, adhering to precise recipes and presentation standards.
- Crafted perfectly blended internationally recognised coffee drinks.
- Prepared high-quality espresso and coffee beverages to customer specifications, adhering to precise recipes.
Customer Support Associate
Concentrix
Quezon City, Philippines
09.2020 - 01.2021
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Reviewed and updated service protocols regularly, ensuring compliance with regulatory standards and industry guidelines.
- Customised support solutions to meet diverse customer needs, enhancing customer loyalty.
Team Member
Kenny Rogers Roasters
Quezon City, Philippines
04.2016 - 07.2019
- Recorded customer orders accurately and offered tailored suggestions based on guest preferences.
- Maintained cleanliness and organisation of customer and food preparation areas to uphold quality standards.
- Learned all required tasks quickly to maximise performance and support team efficiency.
Education
Bachelor of Science - Hotel and Restaurant Management
ABE International Business College
Quezon City, Philippines01-2015
Higher National Diploma -
Bagong Silangan High School
Quezon City, Philippines01-2011
Higher National Diploma -
San Diego Elementary School
Quezon City, Philippines01-2007
Skills
- Customer Service
- Customer engagement
- Order processing
- Order accuracy
- Point of sale
- Service quality
- Safety compliance
- Beverage preparation
- Inventory management
- Active listening
- Problem-solving
- Time management
- Multi-tasking
- Team player
- Quick learning
- Computer literacy
- Upselling techniques
- Food service
Languages
English
Upper Intermediate
B2
Tagalog
Proficient
C2
Ilocano
Upper Intermediate
B2
Certification
- NATIONAL CERTIFICATE II in BARISTA
Interests
- Cooking
- Baking
- Movies and Series
- Playing Mobile Games
- Video Editing
- Singing
- Listening Music
- Drawing
Timeline
Customer Service Representative
Telus Digital
07.2025 - Current
Customer Support Associate
Concentrix
07.2024 - 03.2025
Team Member
Tim Hortons
03.2022 - 07.2024
Customer Support Associate
Concentrix
09.2020 - 01.2021
Team Member
Kenny Rogers Roasters
04.2016 - 07.2019
Bachelor of Science - Hotel and Restaurant Management
ABE International Business College
Higher National Diploma -
Bagong Silangan High School
Higher National Diploma -
San Diego Elementary School