EDWARD O. BALEAN
PIÑAS CITY
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Software Sales Agent
Mariosoft Solutions
04.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Adopted customer feedback in process and system improvement initiatives.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
- Collaborated with underwriters to develop tailored insurance solutions for clients while managing risk exposure for the company.
- Called prospective clients in market area to explain products offered and qualify leads.
- Prepared and presented contracts and other legal documents to clients.
- Generated leads for sales and rental properties through cold calls and referrals.
Asset Store Keeper
Drake Business Service Asia
05.2022 - 04.2024
- Optimized storage space utilization by rearranging merchandise according to size, weight, or frequency of use guidelines.
- Maintained accurate records of incoming shipments, ensuring seamless integration into the existing inventory system.
- Improved stock accuracy by conducting regular inventory counts and updating records accordingly.
- Streamlined warehouse operations by implementing effective storage solutions and utilizing proper equipment for material handling tasks.
- Contributed to the continuous development of warehouse procedures by providing feedback on processes and suggesting areas for potential enhancement.
- Collaborated with team members to optimize warehouse layout, leading to better organization and easier access to products.
- Minimized stock discrepancies by diligently investigating variances and implementing corrective actions as needed.
- Assisted with training new employees on company procedures and best practices for effective stock management.
- Facilitated smooth communication between departments by providing prompt updates on stock availability or potential issues affecting product delivery timelines.
- Demonstrated exceptional problem-solving skills when faced with discrepancies or unexpected challenges, fostering a proactive approach to continuous improvement.
Kitchen Helper, Food Server, Cashier, Cleaner
Vicenta’s Kitchen
08.2020 - 04.2022
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed supervisor instructions to complete tasks on time.
Machine Operator at End Line Process
Rohm Semiconductor
08.1997 - 09.2015
- My main task is to operate the machine and make sure that the machine is 100% reliable to produce high quality products.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Contributed to reduced waste generation by implementing recycling initiatives within workspace.
- Assisted in the implementation of new equipment, resulting in increased productivity and cost savings.
- Quickly shut down equipment in emergency situations following protocols.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Suggested specific ideas for process, productivity and safety improvements.
- Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
Jeepney decorator/designer of reflectorized sticker, Over Head Console and Dash Board Maker, Accessories Installer, Car Stereo Installer, Buffle Speaker Maker and Jeepney Accessories Installer
JRS Motors
01.1993 - 01.1995
Education
No Degree - Computer Technician And Systems Management
International Electronics And Technical Institute
Las Pinas, Metro Manila, Philippines1997
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Goal-oriented mindset
- Service support
- Flexible Schedule
- Conflict Resolution
- Polite communication skills
- Customer service abilities
- Customer Complaint Resolution
- Customer needs determination
- Client Interviews
- Lead prospecting
- Performer Promotion
- Microsoft Office
- Attention to Detail
- Basic Math
Timeline
Software Sales Agent
Mariosoft Solutions
04.2024 - Current
Asset Store Keeper
Drake Business Service Asia
05.2022 - 04.2024
Kitchen Helper, Food Server, Cashier, Cleaner
Vicenta’s Kitchen
08.2020 - 04.2022
Machine Operator at End Line Process
Rohm Semiconductor
08.1997 - 09.2015
Jeepney decorator/designer of reflectorized sticker, Over Head Console and Dash Board Maker, Accessories Installer, Car Stereo Installer, Buffle Speaker Maker and Jeepney Accessories Installer
JRS Motors
01.1993 - 01.1995
No Degree - Computer Technician And Systems Management
International Electronics And Technical Institute
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