Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic
Edward James Peñalosa

Edward James Peñalosa

Customer Support
Naic, Province Of Cavite

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

6
6
years of professional experience

Work History

Patient Support Representative

TTEC
12.2024 - 09.2025
  • Coordinated referral processes between primary care providers and specialists, ensuring timely access to needed healthcare services for patients.
  • Handled insurance verification tasks accurately and quickly, preventing delays in treatment authorization or billing issues later on.
  • Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.

Technical Support Representative/Financial Accountant

Foundever Asia Inc. Alabang
06.2022 - 10.2024
  • 2 Year & 4 months
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Prepared and filed tax forms to meet needs of customers.
  • Used accounting software to issue tax returns and prepare consolidated reports.

Customer Service Representative

FIS Global Solutions Philippines, Inc.
12.2019 - 01.2021
  • 1 Year & 1 month
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Science - Tourism Management

STI ACADEMIC CENTER LAS PIÑAS
Las Pinas, Metro Manila, Philippines
05-2018

Bachelor of Science - Information Technology

CAVITE STATE UNIVERSITY-IMUS CAMPUS (CVSU)
Imus, Province Of Cavite, Philippines
04-2014

High School - N/A

Bacoor National High School
Tabing Dagat Bacoor City, Cavite
04-2013

Elementary School - N/A

Bacoor Elementary School
Alima Bacoor City, Cavite
04-2009

Skills

  • Good Oral Communication Skills
  • Fast learner, Hardworking, Capable of working under minimal supervision
  • Proficient in all Microsoft Office
  • Computer Literate
  • Has knowledge in QuickBooks

  • Customer service
  • Sales expertise
  • De-escalation techniques
  • Dispute resolution

Disclaimer

I hereby certify that the above information is correct and true based upon my full knowledge and capability.

Timeline

Patient Support Representative

TTEC
12.2024 - 09.2025

Technical Support Representative/Financial Accountant

Foundever Asia Inc. Alabang
06.2022 - 10.2024

Customer Service Representative

FIS Global Solutions Philippines, Inc.
12.2019 - 01.2021

Bachelor of Science - Tourism Management

STI ACADEMIC CENTER LAS PIÑAS

Bachelor of Science - Information Technology

CAVITE STATE UNIVERSITY-IMUS CAMPUS (CVSU)

High School - N/A

Bacoor National High School

Elementary School - N/A

Bacoor Elementary School
Edward James PeñalosaCustomer Support