Edward Anthony Rosacia Jr
Account Manager | Senior Business Development Manager
SILANG
Summary
Results-oriented and highly experienced both Senior Business Development and Account Manager with a proven track record of over a decade in driving revenue growth and building lasting client relationships. Adept at identifying new business opportunities, nurturing existing accounts, and implementing strategic solutions that maximize profitability. Known for exceptional communication skills and a customer-centric approach, excel in aligning business objectives with customer needs to deliver tangible results. Committed to consistently exceeding sales targets and fostering long-term partnerships that drive sustainable success.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Business Development Manager
Shorelink
07.2024 - 10.2024
- Identify and pursue new business opportunities by engaging with potential clients in need of staffing solutions. Build and maintain strong relationships with existing clients to ensure repeat business and long-term partnerships.
- Prepare customized staffing proposals and negotiate terms with clients to ensure mutually beneficial agreements. Ensure contracts are clearly defined in terms of service delivery, pricing, and expectations.
- Work closely with the recruitment team to align client needs with the available talent pool. Ensure that the recruiters are focused on sourcing, screening, and placing candidates that meet the client's requirements.
- Regularly review the performance of staffing solutions provided to clients, ensuring high client satisfaction. Address any issues or concerns quickly and proactively to maintain a positive relationship and maximize retention.
Account Manager
TruTrip
07.2022 - 07.2024
- Cultivate and maintain strong relationships with existing clients.
- Serve as the primary point of contact for client inquiries, requests, and issues.
- Understand clients' business objectives and develop strategies to support them.
- Collaborate with internal teams to ensure timely and accurate delivery of products or services to clients.
- Identify upsell and cross-sell opportunities to increase revenue from existing accounts.
- Monitor account health and performance metrics, providing regular updates and reports to clients.
Client Success Manager
Corefy
Kiev
10.2016 - 06.2022
- Planned, articulated and executed client development strategies.
- Develop and maintain strong, long-lasting relationships with clients.
- Act as the primary point of contact for client inquiries, concerns, and feedback.
- Understand each client's unique business needs and objectives.
- Reviewed products and user documentation to assess compliance with client success processes.
Corporate Relationship Executive
Wipro
03.2015 - 10.2016
- Conducted in-depth analysis of clients'' financial performance, recommending appropriate actions for improvement.
- Built a diverse network of professional contacts that led to increased referral business opportunities.
- Proactively identified potential risks within the client base, implementing mitigation strategies accordingly.
- Managed complex projects involving multiple stakeholders both internally and externally to ensure successful outcomes for all parties involved.
- Develop and maintain strong, long-term relationships with corporate clients.
- Serve as the primary point of contact for client inquiries, issues, and feedback.
- Understand the unique needs and objectives of each client.
Communication Manager
Verizon
01.2014 - 02.2015
- Streamlined internal communication processes for improved employee engagement and productivity.
- Lead, mentor, and motivate a team of 20 professionals.
- Set clear performance expectations and provide ongoing coaching and feedback.
- Identify training and development needs and facilitate skill-building initiatives.
Customer Sales Manager
AT&T
02.2013 - 01.2014
- Lead, mentor, and motivate a team of 15 professionals.
- Set clear performance expectations and provide ongoing coaching and feedback.
- Identify training and development needs and facilitate skill-building initiatives.
- Led successful negotiations on high-value contracts, securing profitable deals for the company.
- Managed a team of sales representatives to achieve monthly and quarterly sales targets.
- Improved client retention rate through proactive relationship-building efforts and excellent customer service skills.
Subject Matter Expert
Dish Network Corp
12.2011 - 02.2013
- Mentored junior team members, contributing to their professional growth and development.• Collaborate with cross-functional teams to address challenges and find solutions.
- Collaborate with cross-functional teams to address challenges and find solutions.
- Analyze complex issues and provide expert guidance in resolving them efficiently.
- Act as an escalation point for challenging customer inquiries or technical issues.
- Act as an escalation point for challenging customer inquiries or technical issues.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Sales Executive
Diamond Motor Cars
06.2009 - 12.2011
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales Consultant
USANA
04.2007 - 03.2009
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
Education
Bachelor of Science - Tourism And Travel Management
The University of The City of Manila
Manila, Metro Manila, Philippines 06.2008 - 03.2012
Bachelor of Science - Information Technology
The University of The City of Manila
Manila, Metro Manila, Philippines 06.2007 - 03.2008
Skills
Business Development
Relationship Development
Relationship Building
Decision-Making
Team Leadership
Negotiations
Sales and Marketing
Lead Generation
Customer Service
Project Management
Sales Presentations
Business development and planning
CRM Management
Client Relationship Building
Client Consultations
New Business Development
Relationship building and management
Customer Acquisition
Strategic Planning
Stakeholder Communication
Pipeline Development
Languages
English
Bilingual or Proficient (C2)
Japanese
Beginner (A1)
Timeline
Business Development Manager
Shorelink
07.2024 - 10.2024
Account Manager
TruTrip
07.2022 - 07.2024
Client Success Manager
Corefy
10.2016 - 06.2022
Corporate Relationship Executive
Wipro
03.2015 - 10.2016
Communication Manager
Verizon
01.2014 - 02.2015
Customer Sales Manager
AT&T
02.2013 - 01.2014
Subject Matter Expert
Dish Network Corp
12.2011 - 02.2013
Sales Executive
Diamond Motor Cars
06.2009 - 12.2011
Bachelor of Science - Tourism And Travel Management
The University of The City of Manila
06.2008 - 03.2012
Bachelor of Science - Information Technology
The University of The City of Manila
06.2007 - 03.2008
Sales Consultant
USANA
04.2007 - 03.2009
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