Edward Ronco
Manila, Metro Manila
Summary
Dynamic Senior Technician with a proven track record at Igual Gulf Fireworks LLC, excelling in equipment efficiency and safety compliance. Adept at troubleshooting electrical systems and mentoring teams, I enhance customer satisfaction through effective conflict resolution and support, ensuring optimal operational performance and loyalty.
Experienced with advanced problem-solving techniques and system optimizations. Utilizes diagnostic tools and collaborative approaches to ensure efficient operations. Track record of delivering quality results through effective teamwork and technical expertise.
Overview
7
7
years of professional experience
Work History
Senior Technician
Igual Gulf Fireworks Llc
Office 105, Atrium Business Centre, Oud Metha, Dub
04.2019 - 02.2024
- Monitored and enforced safety measures to mitigate hazards.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Installed new systems and parts with efficient approach.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
Customer Service Representative
Al Gurg Fosroc Co. LLC
54 13th Street Nad Al Hamar Road, Al Umm Ramool -
01.2017 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
03-1999
Skills
- Customer support
- Troubleshooting skills
- Electrical systems
- System installations
- Troubleshooting and resolution
Timeline
Senior Technician - Igual Gulf Fireworks Llc
04.2019 - 02.2024
Customer Service Representative - Al Gurg Fosroc Co. LLC
01.2017 - 03.2019
Balibago Integrated High School - High School Diploma,