Summary
Overview
Work History
Education
Skills
Timeline

Edward Ronco

Manila, Metro Manila

Summary

Dynamic Senior Technician with a proven track record at Igual Gulf Fireworks LLC, excelling in equipment efficiency and safety compliance. Adept at troubleshooting electrical systems and mentoring teams, I enhance customer satisfaction through effective conflict resolution and support, ensuring optimal operational performance and loyalty.

Experienced with advanced problem-solving techniques and system optimizations. Utilizes diagnostic tools and collaborative approaches to ensure efficient operations. Track record of delivering quality results through effective teamwork and technical expertise.

Overview

7
7
years of professional experience

Work History

Senior Technician

Igual Gulf Fireworks Llc
04.2019 - 02.2024
  • Monitored and enforced safety measures to mitigate hazards.
  • Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
  • Installed new systems and parts with efficient approach.
  • Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.

Customer Service Representative

Al Gurg Fosroc Co. LLC
01.2017 - 03.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Balibago Integrated High School, 74X3+3G4, Kabesang Moldes St, Santa Rosa, 4026 La
03-1999

Skills

  • Customer support
  • Troubleshooting skills
  • Electrical systems
  • System installations
  • Troubleshooting and resolution

Timeline

Senior Technician - Igual Gulf Fireworks Llc
04.2019 - 02.2024
Customer Service Representative - Al Gurg Fosroc Co. LLC
01.2017 - 03.2019
Balibago Integrated High School - High School Diploma,

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Edward Ronco