Edward Abando

• Directed and supervised a team of 14 handling customer requests thru online and emails.
• Successfully migrated new business to the company by hiring, training and developing new talents.
• Oversee seamless transition and integration of new processes or business initiatives.
• Manage stakeholder relationships effectively, ensuring open communication and prompt resolution of inquiries and concerns.
• Foster a dynamic and competitive team environment through consistent coaching and regular engagement with team members.
• Continuously enhance key deliverables by streamlining and optimizing processes.
• Improved the process efficiency by utilizing automation tools. Reaching from 75% to 80% of all transactions fully automated.

• Spearheaded international project rollouts with a focus on process automation enhancements.

• Pioneered process optimization initiatives to boost effectiveness and efficiency.

• Produced and managed comprehensive management and project documentation.

• Implemented and drove key automation tools which automated 75% of the online transactions received in the system.

• Increased process efficiency by 70% by utilizing automation tools.
• Developed process documentation to maintain standardization and knowledge sharing among team members.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Conducted root cause analysis to identify issues and develop corrective actions for process optimization.
• Streamlined processes for increased productivity through use of automation tools.