Edvalyn Duran

• Doing Faxes Incoming, Outgoing, Uploading Files
• Responding physician orders through emails
• Managed and processed referrals for multi-specialties through portals

(Monarch, Prospect, Regal, Caloptima, Alignment, LA Care, Tricare,

Altamed).

• Insurance Verifications or Checking Eligibility through Availity (Humana, Anthem Blue Cross, Wellcare, Aetna), Caloptima, Medicare (Noridian), Monarch, Prospect, Regal, Alignment, American West, Brand New Day and Altamed).
• Calling patients for there approved referrals and also calling facilities to confirm if physician orders received that we faxed.

• Doing Faxes Incoming, Outgoing and Uploading files.
• Booked/Re-schedule patient's appointments
• Checking Eligibility/Insurance Verifications.
• Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
• Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
• Maintained a well-organized database system for improved information accessibility in daily operations.
• Assisted coworkers and staff members with special tasks on daily basis.

• Collaborated with cross-functional teams to identify areas for process improvement in the handling of sensitive patient data.
• Scanned and uploaded medical records into electronic medical records system.
• Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
• Kept accurate log of requests for medical information and records.

• Managed payroll all employees.
• Identified issues, analyzed information and provided solutions to problems.
• Developed and maintained courteous and effective working relationships.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.

• Conducted regular competitor analysis to stay informed of industry trends and maintain a competitive edge in the marketplace.
• Aided in budget planning process by providing accurate forecasting of future sales trends based on historical data analysis.
• Developed relationships with suppliers to facilitate timely delivery of products.
• Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
• Responded to customer issues and resolved complaints by leveraging expert knowledge.