Eduardo, Jr Atienza
Pasig, Metro Manila,00
Summary
Self-motivated professional with a strong background in learning and development, project management, marketing, customer service, and sales. Analytical thinker that utilizes creative ideas and approaches in the pursuit of achieving team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Founder/Co-Owner/Manager of Operations
The Cheesy Playhouse
02.2021 - 04.2023
- Established a successful business by identifying market needs and developing innovative solutions.
- Drove revenue growth by launching new products and services that met customer demands.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Managed the day-to-day operations of the small business.
- Developed pizza and pasta flavors and recipes.
Training and Quality Supervisor
Concentrix
12.2019 - 05.2020
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reviewed and implemented changes to the training curriculum of the program.
- Reported trends in training and quality to internal and external stakeholders.
- Collaborated with the operations team to create action plans on areas for improvement regarding agent and trainee performance.
Senior Corporate Trainer
Concentrix
07.2017 - 12.2019
- Enhanced employee performance by designing and implementing interactive training modules.
- Increased overall productivity through tailored coaching sessions for individual team members.
- Developed comprehensive training materials, promoting knowledge retention and skill development.
- Assist the training manager in the creation and implementation of training initiatives.
- Deliver new-hire and refresher trainings on communication skills, process, customer service, and sales
Secondary School Teacher
La Salle Green Hills
05.2009 - 05.2017
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lesson plans.
- Boosted students'' critical thinking skills through engaging debates and group discussions.
- Developed and implemented creative teaching strategies to accommodate various learning styles.
- Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
- Served as a mentor for new teachers, providing guidance on effective classroom management strategies and teaching methodologies.
Customer Support Associate - Collections
JP Morgan Chase & Company
04.2008 - 05.2009
- Reduced delinquency rates by proactively contacting customers with past-due accounts to discuss payment options.
- Maintained accurate records of customer interactions, ensuring all relevant information was documented for future reference.
- Educated customers on available resources and programs that could assist them in managing their outstanding debts more effectively.
Customer Service Representative
Convergys
07.2007 - 02.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing orders, improving overall user experience.
Education
Bachelor of Arts - Political Science
De La Salle University
Manila, Metro Manila, Philippines05.2007
High School Diploma -
La Salle Green Hills
Mandaluyong City, Metro Manila, Philippines03.2003
Skills
- Customer Acquisition
- Staff Management
- Marketing
- Operations Management
- Process Improvements
- Entrepreneurial and Innovative
- Team Engagement
- Partnership Building
- Team Leadership
- Project Management
Hobbies
Horology enthusiast - Watch collector of respected entry-level luxury brands in the field of watchmaking.
Languages
English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
Certification
Licensed Professional Teacher by the Professional Regulations Commission of the Philippines (Secondary Education, Social Sciences), 2010
Timeline
Founder/Co-Owner/Manager of Operations
The Cheesy Playhouse
02.2021 - 04.2023
Training and Quality Supervisor
Concentrix
12.2019 - 05.2020
Senior Corporate Trainer
Concentrix
07.2017 - 12.2019
Secondary School Teacher
La Salle Green Hills
05.2009 - 05.2017
Customer Support Associate - Collections
JP Morgan Chase & Company
04.2008 - 05.2009
Customer Service Representative
Convergys
07.2007 - 02.2008
Bachelor of Arts - Political Science
De La Salle University
High School Diploma -
La Salle Green Hills
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