Eduardo J. Ambrosio Jr.
Taguig City
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven Ability to handle multiple tasks effectively and efficiently in a fast-paced environment. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives
Overview
11
11
years of professional experience
Work History
Onboarding Specialist
TaskUS
Ortigas
06.2021 - Current
- Utilized CRM based system to manage the onboarding processes effectively
- Communicate across internal teams on how to meet and manage the client’s needs
- Troubleshoot any issues that may arise in order to meet deadlines and deliver accuracy upon client’s request
- Assisted in identifying potential risks to ensure project success
- Participated in team meetings to align on strategic objectives
Senior Recruitment Coordinator
Alexander Mann Solutions
Makati City
05.2019 - 10.2020
- Facilitated onboarding of new employees, ensuring smooth transition into roles
- Supported HR team with recruitment projects, contributing to overall department objectives.
- Developed recruitment materials, promoting employer brand to potential candidates
- Provided recruitment metrics and reports for evaluating hiring effectiveness
Recruitment Specialist
Jolly Management Solutions
Makati City
10.2018 - 03.2019
- Promptly corresponded with applicants and conducted interviews
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool
- Managed multiple requisitions simultaneously while maintaining attention to details and excellent organizational skills
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
Customer Service Representative
Ibex
Mandaluyong City
01.2017 - 08.2017
- Managed high-stress situation effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
Customer Service Representative
Convergys
Mandaluyong City
06.2016 - 01.2017
- Enhanced customer satisfaction by addressing concerns and providing accurate information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Established rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolutions of issues.
Sourcing Assistant
ANR Unlimited
Makati City
11.2014 - 02.2015
- Enhanced document organization by maintaining accurate filing systems
- Responded to inquiries to provide timely and accurate information
- Improved client relations by handling correspondence and inquiries
- Contributed to team objectives by performing diverse office tasks.
Education
Master of Arts - Industrial And Organizational Psychology
Far Eastern University
01.2018
Psychometrician Board Passer -
01.2015
BS - Psychology
Far Eastern University
01.2014
Skills
- Onboarding process
- Client relationship management
- CRM software
- Employee training
- Risk assessment
- Project management
Training
- FEU-CES Psychology Volunteers Training, Far Eastern University, 04/18/18
- PowerPoint and Platform Skills Training, Far Eastern University, 05/05/18
- Manila City Jail Group Process Seminar and Activity, Manila City Jail, 05/07/18
- Data Privacy: Equipping the right weapon against the invisible enemy, Far Eastern University: Training and Development Master’s Class, 05/12/18
Disclaimer
I hereby testify that all the above-described information is true and correct to the best of my knowledge and belief.
Languages
- English
- Filipino
Timeline
Onboarding Specialist
TaskUS
06.2021 - Current
Senior Recruitment Coordinator
Alexander Mann Solutions
05.2019 - 10.2020
Recruitment Specialist
Jolly Management Solutions
10.2018 - 03.2019
Customer Service Representative
Ibex
01.2017 - 08.2017
Customer Service Representative
Convergys
06.2016 - 01.2017
Sourcing Assistant
ANR Unlimited
11.2014 - 02.2015
Master of Arts - Industrial And Organizational Psychology
Far Eastern University
Psychometrician Board Passer -
BS - Psychology
Far Eastern University
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