Eduardo Ibazeta
Chief Operations Officer
San Juan, Metro Manila,00
Summary
Dynamic Chief Operations Officer at SpeedyPay Inc. with a proven track record in profitability improvement and operations management. Expert in contract negotiation and relationship building, successfully led initiatives that secured multi-year contracts. Adept at talent acquisition, fostering high-performing teams to drive strategic growth and enhance market presence.
Overview
43
43
years of professional experience
Work History
Chief Operations Officer
SpeedyPay Inc.
02.2024 - Current
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Ensured compliance with industry regulations, maintaining strong relationships with regulatory bodies and implementing necessary updates to internal policies.
- Identify and evaluate new market opportunities and partnerships.
- Establish and maintain relationships with key stakeholders and clients
- Collaborate with other key departments in aligning key strategies with overall business objectives.
- Analyze market trends and adapt strategies
- Led business initiatives resulting in numerous multi-year contracts.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
Sales Manager-LBC Money
LBC Express
01.2012 - 07.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Account Representative
LBC Express
09.2007 - 01.2012
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Supported customer satisfaction through regular follow-up and communication.
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Developed and implemented strategies to improve customer retention and loyalty.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Assisted in development of marketing materials targeted at key demographics, increasing brand awareness and client engagement.
- Strengthened company reputation with exceptional service, handling client concerns with professionalism and patience.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
Business Development Specialist
LBC Express
06.2003 - 08.2007
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Spearheaded cross-functional teams towards achieving common goals, ensuring alignment of objectives across departments.
- Cultivated a culture of continuous improvement by encouraging feedback from team members and implementing changes based on constructive criticism.
- Engaged with customers to build business relationships.
- Negotiated contracts and closed sales with new and existing clients.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
National Sales Manager
Eldon Food Industries
05.2000 - 11.2001
- Managed national sales programs, supervised 10 sales representatives and evaluated KPIs for promotional opportunities.
- Expanded market share by identifying untapped markets and devising tailored strategies to target them effectively.
- Established strong partnerships with channel partners for seamless distribution of products across various regions.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Established a high-performance culture by setting clear expectations, providing ongoing feedback, and rewarding top performers.
- Analyzed industry trends to maintain a competitive edge in pricing strategies and product offerings.
Key Account Manager
BiC Philippines
01.1999 - 12.1999
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Expanded key account base by identifying and cultivating new business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
Account Sales Manager
La Tondena Distillers Inc.
05.1996 - 01.1999
- Exceeded sales targets consistently through careful planning and diligent follow-up with prospective customers.
- Developed customized sales presentations tailored to individual client needs, generating increased interest in products and services.
- Increased account sales by developing and maintaining strong relationships with key clients.
- Demonstrated strong leadership skills by mentoring new sales team members, helping them quickly integrate into the company culture and achieve success in their roles.
- Negotiated favorable contract terms with vendors, resulting in cost savings for the company without compromising quality or delivery timelines.
- Collaborated with marketing team to create effective promotional materials for targeted audiences, increasing brand awareness.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Regional Sales Manager
San Miguel Magnolia
01.1991 - 05.1996
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of 4 regional sales representatives and 6 Route Salesmen and consistently achieved high sales targets.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
- Executed successful promotional events and trade shows.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
Sales Representative
San Miguel Packaging
07.1988 - 12.1991
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Route Sales Representative
San Miguel Magnolia
02.1982 - 01.1987
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Represented wide range of products and brands.
- Resolved customer complaints swiftly, maintaining high levels of customer satisfaction and loyalty.
- Maintained detailed records of inventory and sales to ensure accuracy in order processing.
- Maximized sales through effective territory management and strategic route planning.
Education
Bachelor of Science - Marketing
Philippine Christian University
Manila, Metro Manila, Philippines 04.2001 -
Skills
Organizational leadership
Timeline
Chief Operations Officer
SpeedyPay Inc.
02.2024 - Current
Sales Manager-LBC Money
LBC Express
01.2012 - 07.2023
Account Representative
LBC Express
09.2007 - 01.2012
Business Development Specialist
LBC Express
06.2003 - 08.2007
Bachelor of Science - Marketing
Philippine Christian University
04.2001 -
National Sales Manager
Eldon Food Industries
05.2000 - 11.2001
Key Account Manager
BiC Philippines
01.1999 - 12.1999
Account Sales Manager
La Tondena Distillers Inc.
05.1996 - 01.1999
Regional Sales Manager
San Miguel Magnolia
01.1991 - 05.1996
Sales Representative
San Miguel Packaging
07.1988 - 12.1991
Route Sales Representative
San Miguel Magnolia
02.1982 - 01.1987
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