Eduardo Dambi
Mandaluyong City
Summary
I' am a hard working person, skilled in Credit Analyst, Information Technology and Collection Processes, that seeking to increase my knowledge to customer loyalty by following the company policies and requirements.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Finance - Portuguese Business to Business
Visa Inc
Pasay
07.2024 - Current
- Identified areas of improvement in existing processes and proposed solutions accordingly.
- Provided guidance and support to team members on project tasks and job duties.
- Conducted regular meetings with the business team to discuss progress, challenges, and goals.
- Investigate disputes: Review documentation, such as invoices and contracts, to understand the nature of the dispute
Determine validity: Determine the root cause and validity of the dispute
Develop strategies: Collaborate with stakeholders to develop strategies for resolution
Monitor transactions: Monitor disputed transactions for possible fraudulent activity
Ensure appropriate responses: Ensure that disputes are responded to accurately and appropriately
Validate data: Validate data from internal and third-party systems
Resolve issues: Serve customers by resolving product and service problems
Coordinator - Portuguese People Services Global Hub
Orica Singapore Pte. Ltd.
Pasig City
02.2022 - 06.2023
- Provide First Level advice and support on key foundation and transactional activities (employee lifecycle, policies and procedures, HR Systems) to the HR Team, Line Managers and Employees within Orica which enables key customers enhance workplace relations and productivity in line with Business Strategy
Credit Analyst
IBM Philippines
Quezon City
07.2020 - 11.2021
- I set of business processes that involve, SOA, Account review, calls and email
- Also assist to collect and collections report on weekly basis, and evaluation on all invoicing system
- I determine require payments date and coordinate with the costumers, to resolve all collections issues
- I reconcile all unapplied cash on the customers account, and analyze collections process to recommends improvements
- And I solve dispute amounts on the account
- I do minimize portfolio delinquency, collection and write-off
- I monitor aging accounts receivables to identify past due accounts
- Collect payments
Credit Management & Collection
Accenture Philippines
Mandaluyong City
01.2020 - 07.2020
- I worked as Portuguese Credit Management & Collection in order to process granting credit to customers, and setting payments terms and conditions to send them the outstanding balance, for the past due invoices
- I also review and extend AR payment terms from customer accounts past due
- To facilitate credit management & collections, invoices dispute management, and related to business process
- I was able to do the following process to customer accounts: Chasing for past due payments, reconcile customer accounts, review unapplied cash, sending customer statements of accounts, reviewing disputes invoices, accessing the credit limit from the customer
Desktop Analyst - Customer Services
Accenture Philippines
Mandaluyong City
01.2020 - 07.2020
- I provided costumers support for users of computer and software system
- I supported the customers and remote assistance in computer setups, upgrades, software operation, and maintenance
Education
Information Technology -
Northern Luzon Adventist College
Sison, Pangasinan07.2019
Skills
- Financial Statement
- Collection process
- Financial Analyst
- Communication
- Dispute
- Negotiation
- Debt Collection
- Invoicing
- MS Office
- Data Entry
- Costumer Service
- Credit
- Portfolio Management
- Troubleshooting
- Technical Support
- Collection Analyst
- Cash flow management
- Credit analysis
- Client relationship management
- Business process improvement
- Customer needs assessment
- Team collaboration
- Customer targeting
- Internal auditing
- Email etiquette
- Refunds processing
- Report preparation
- Portfolio Management
- Troubleshooting
- Technical Support
- Collection Analyst
- Client onboarding
Accomplishments
- Best Collection Analyst of Year, 12/01/21
References
- Loremjelyn Astrero, 09516951462, jelynastrero07@gmail.com, Manulife Philippine Inc.
- Edilson Fernando Nhime, 09157754173, eddiezeus@hotmail.com, Maersk
- Benedito Sichamale, 09560419764, beneditosichamale@gmail.com, Orica
Hobbies and Interests
- Music
- Food
- Traveling
- Walking
- Sports
Languages
- Portuguese
- English
- Spanish
Personal Information
- Place of Birth: Luanda/Angola
- Date of Birth: 06/16/93
- Gender: Male
- Nationality: Angolan
- Marital Status: Single
Certification
- I’m licensed as Collection Analyst at, Consumer Protection BC
Timeline
Finance - Portuguese Business to Business
Visa Inc
07.2024 - Current
Coordinator - Portuguese People Services Global Hub
Orica Singapore Pte. Ltd.
02.2022 - 06.2023
Credit Analyst
IBM Philippines
07.2020 - 11.2021
Credit Management & Collection
Accenture Philippines
01.2020 - 07.2020
Desktop Analyst - Customer Services
Accenture Philippines
01.2020 - 07.2020
Information Technology -
Northern Luzon Adventist College