Eduardo Cornelio
Senior Sales Representative
Montalban Heights Rodriguez Rizal
Summary
Dynamic Senior Technical Sales Representative with a proven track record at Virtual Marketing System, excelling in customer relationship management and data analysis. Expert in technical troubleshooting, I consistently exceed sales targets while fostering strong client relationships through effective communication and problem-solving skills. Committed to driving customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Senior Technical Sales Representative
Virtual Marketing System
Manila, Metro Manila, Philippines
11.2018 - Current
- Answered customer phone calls and addressed issues and complaints, maintaining client satisfaction.
- Participated in meetings to discuss sales strategies, progress and developments.
- Maintained in-depth knowledge of competitor products, price changes and market developments to apply best strategies and sales practices.
- Performed follow up calls to customers to verify satisfaction and areas requiring additional assistance.
- Managed sales pipeline efficiently, prioritising tasks to meet and exceed sales targets.
- Solved customer problems and resolved conflicts to maintain high satisfaction and product loyalty.
- Created selling opportunities by reaching out to existing and prospective clients.
- Responded promptly to customer enquiries and issues, offering solutions to maintain positive relations.
- Facilitated training sessions for new sales staff, sharing knowledge and best practices.
- Converted leads into customers through cold calling and innovative marketing techniques.
- Analysed sales performance data to identify trends and areas for improvement, driving sales strategy adjustments.
- Utilised CRM software to track client interactions and sales progress, improving follow-up accuracy.
- Trained junior sales representatives, enhancing team performance and knowledge.
Customer Service Representative
Concentrix
Quezon City, Metro Manila, Philippines
02.2017 - 11.2018
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Processed and issued product orders and service upgrades for customers.
Technical Support Professional Level 2
Stream Global
Shaw Blvd, Mandaluyong City, 1552 Metro Manila
05.2013 - 01.2017
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Helped customers set up new systems, applications and software.
- Maintained a high level of product knowledge to offer expert advice on technical queries.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Provided technical assistance to customers via phone, email, and chat, resolving issues efficiently.
- Conducted remote troubleshooting sessions to identify and solve technical problems.
- Conducted tactical troubleshooting to identify faults.
- Diagnosed system and software malfunctions, guiding users through step-by-step solutions.
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Educated service users on new software updates and system capabilities.
Education
Bachelor of Science - Major in Electronics
Eulogio ''Amang'' Rodriguez Institute of Science And Technol
Manila, Metro Manila, Philippines 05.2001 -
Skills
Customer relationship management
Sales pipeline management
Technical troubleshooting
Product knowledge
Data analysis
Communication skills
Customer Service
Multi-tasking
Pressure handling
Data entry accuracy
Accomplishments
Honored as Virtual Agent of the Year 2024 for exceptional client engagement, driving measurable sales results.
Timeline
Senior Technical Sales Representative
Virtual Marketing System
11.2018 - Current
Customer Service Representative
Concentrix
02.2017 - 11.2018
Technical Support Professional Level 2
Stream Global
05.2013 - 01.2017
Bachelor of Science - Major in Electronics
Eulogio ''Amang'' Rodriguez Institute of Science And Technol
05.2001 -