Edson Sabio
Cagayan De Oro, Province Of Misamis Oriental
Summary
Versatile and results-driven professional with extensive experience at Bukidnon Community Cooperative, excelling in customer service and team coordination. Demonstrated success in enhancing customer satisfaction, streamlining loan processing, and driving membership growth through strategic marketing. Skilled in staff training and adept at improving operational efficiency, significantly contributing to organizational goals.
Overview
7
7
years of professional experience
Work History
Restaurant Supervisor
Bukidnon Community Cooperative
11.2024 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Marketing Specialist / Membership
Bukidnon Community Cooperative
09.2024 - 11.2024
- Marketing - Develop and implement comprehensive marketing strategies to promote membership offerings and increase sign-ups.
Collaborate with the sales team to understand customer demographics, segment targets, and identify potential membership leads.
Use digital marketing tools (email campaigns, social media, search engine optimization, paid ads) to drive awareness and engagement.
- Membership - Implement initiatives to recruit new members and retain existing ones.
Design and execute promotional campaigns and membership renewal strategies.
Conduct market research and gather customer feedback to identify opportunities for program improvements.
Head Cashier Supervisor
Bukidnon Community Cooperative
07.2021 - 09.2023
- Conducted regular team meetings to discuss performance and address concerns.
- Supervised cashiers to ensure smooth operations and excellent customer service.
- Scheduled shifts for cashiers, ensuring adequate coverage during busy hours.
- Monitored cashiers for adherence to company policies and procedures.
Loan Processor
Bukidnon Community Cooperative
05.2018 - 06.2021
- Scheduled meetings with clients to streamline the application process.
- Reviewed and updated internal policies to reflect regulatory requirements.
- Identified and resolved discrepancies in loan applications for smoother processing.
- Identified issues in loan applications by conducting thorough reviews and assessments.
Education
Business Administration
Capitol University Collage
Cagayan De Oro, Province Of Misamis Oriental, Philippines03-2016
Automotive
Dats Technical - Vocational
Cagayan De Oro, Province Of Misamis Oriental, Philippines11-2009
Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Cook
- Monitoring stocks
Basketball
Basketball is my game; as the point guard and leader, I guide my team to victory.
Languages
English
Beginner (A1)
Work Preference
Work Type
Full TimeAccomplishments
- mproved Customer Satisfaction – Ensured excellent customer service, leading to positive reviews and repeat customers.
- Increased Sales & Revenue – Implemented promotions or upselling strategies that boosted restaurant income.
- Team Leadership & Training – Trained staff to work efficiently, improving teamwork and service quality.
- Operational Efficiency – Reduced wait times and improved kitchen coordination to enhance service speed.
- Cost Management – Controlled inventory and reduced waste, helping the restaurant save money.
- Hygiene & Safety Standards – Maintained high cleanliness and health safety standards, passing inspections successfully.
- Problem-Solving & Conflict Resolution – Handled customer complaints and staff issues effectively.
Software
✔ Formulas & Functions (SUM, AVERAGE, )
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Supervisor
Bukidnon Community Cooperative
11.2024 - Current
Marketing Specialist / Membership
Bukidnon Community Cooperative
09.2024 - 11.2024
Head Cashier Supervisor
Bukidnon Community Cooperative
07.2021 - 09.2023
Loan Processor
Bukidnon Community Cooperative
05.2018 - 06.2021
Business Administration
Capitol University Collage
Automotive
Dats Technical - Vocational
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