EDISON C. STA ANA
Barista
Daet,Camarines Norte
Summary
Friendly and fast-working barista with 4+ years of experience working at busy chain cafes in the city and province area of Saudi Arabia. Skilled in customer service, coffee and food handling, and inventory management. Seeking to learn more to give exceptional service and unforgettable experience to all and have dedication to be a great coffee maker to become a coffee expert.
Overview
6
6
years of professional experience
Work History
Barista
Bateel International
02.2019 - 02.2023
- Making latte arts, proper steaming and frothing of milk and following company standards.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Complied with standards for merchandising, stocking and storing product.
- Controlled line and crowd with quick, efficient service and managing over 30 customer drinks order in 2 hours.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Educated coworkers and customers about new products.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Bread and Pastry Assistant
Astoria Plaza Hotel
08.2017 - 10.2017
- Baking and Pastry Skill Development, Food Safety, Hospitality and Customer Service, Beverage Operations Management, Sanitation and Safety, Pastry Techniques and Artistry.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
Assistant Bar Waiter
Palm Grove Hotel Manila
04.2017 - 06.2017
- Poured and prepared mixed drinks for over 20 customers daily.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Assisted with bartending duties during high-volume shifts.
Housekeeping Room Attendant
Palm Grove Hotel Manila
04.2017 - 05.2017
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Restocked room supplies such as facial tissues for personal touch with every job.
Front Desk Receptionist
Palm Grove Hotel Manila
03.2017 - 05.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
High School Diploma -
San Felipe National High School
Basud Daet, Camarines Norte03.2014
Skills
- Latte Arts ⬤⬤⬤⬤〇
- Customer Service and Rapport ⬤⬤⬤〇〇
- Supply Ordering and Inventory monitoring ⬤⬤⬤⬤〇
Additional Information
August 13, 1997
Languages
English
Intermediate
B1
Filipino
Bilingual or Proficient (C2)
Timeline
Barista
Bateel International
02.2019 - 02.2023
Bread and Pastry Assistant
Astoria Plaza Hotel
08.2017 - 10.2017
Assistant Bar Waiter
Palm Grove Hotel Manila
04.2017 - 06.2017
Housekeeping Room Attendant
Palm Grove Hotel Manila
04.2017 - 05.2017
Front Desk Receptionist
Palm Grove Hotel Manila
03.2017 - 05.2017
High School Diploma -
San Felipe National High School
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