Edison Martinez
Information Technology Graduate / Virtual Assistant
Santa Ana
Summary
Information Technology graduate with a strong technical foundation and hands-on experience in digital systems, troubleshooting, and online tools. Highly organized, adaptable, and disciplined, with a proven track record of efficient remote execution and independent task management. Eager to leverage strong analytical and problem-solving skills to provide reliable, high-quality support as a Virtual Assistant.
Overview
7
7
years of professional experience
Work History
Freelancer
Foodpanda
Manila, Metro Manila, Philippines
01.2022 - Current
- Coordinated delivery logistics to optimize routing efficiency and reduce operational delays.
- Implemented quality control measures to ensure food safety and customer satisfaction standards.
- Trained new couriers on best practices for timely deliveries and customer service expectations.
- Analyzed delivery performance data to identify trends and recommend process improvements.
Intern
Internet of Things
San Juan, Metro Manila, Philippines
06.2022 - 01.2023
- Assisted in developing IoT device prototypes by collaborating with engineering teams.
- Conducted research on industry trends and best practices to support project initiatives.
- Supported testing and troubleshooting of IoT systems, ensuring functionality and reliability.
- Documented user requirements and specifications for ongoing projects and product development.
Waiter
Tanabe Restaurant
Manila, Metro Manila, Philippines
07.2019 - 08.2020
- Provided exceptional customer service by addressing guest inquiries and ensuring satisfaction.
- Assisted in menu presentation, effectively communicating daily specials to enhance dining experience.
- Processed orders efficiently using POS system, maintaining accuracy throughout service periods.
- Collaborated with kitchen staff to expedite food delivery and ensure timely service for guests.
Education
Bachelor of Science - Information Technology
Access Computer College
Manila 04.2001 -
Skills
Problem-solving
Time management
Attention to detail
Customer support
Software development
Virtual assistance
Critical thinking
Web development
Multitasking
Timeline
Intern
Internet of Things
06.2022 - 01.2023
Freelancer
Foodpanda
01.2022 - Current
Waiter
Tanabe Restaurant
07.2019 - 08.2020
Bachelor of Science - Information Technology
Access Computer College
04.2001 -