Edshrine Gabales
Koronadal City
Summary
Dynamic Virtual Assistant and Customer Service Representative with proven expertise in calendar management and exceptional customer service. Excelled at CAS Group by enhancing document management efficiency and resolving customer disputes, boosting loyalty by 20%. Skilled in Microsoft Office and basic graphic design, adept at fostering client satisfaction and operational excellence.
Overview
2
2
years of professional experience
Work History
Virtual Assistant
CAS Group
08.2024 - 01.2025
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Customer Service Representative
Netspot Company
08.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Medical Technology
Mindanao Medical Foundation College
Davao City, Province Of Davao Del Sur, Philippines07-2024
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Basic graphic design
Timeline
Virtual Assistant
CAS Group
08.2024 - 01.2025
Customer Service Representative
Netspot Company
08.2022 - 07.2024
Bachelor of Science - Medical Technology
Mindanao Medical Foundation College
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