Ed Ryan Lequillo
General Santos City
Summary
Dedicated dental professional skilled in appointment scheduling, insurance billing, and patient communications. Committed to enhancing patient experiences through streamlined office procedures and exceptional service.
Overview
4
4
years of professional experience
Work History
Dental Receptionist
Bellevue Medical Center
Abu Dhabi, United Arab Emirates
06.2025 - 03.2026
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Processed patient intake forms and insurance information efficiently for accurate record-keeping.
- Coordinated communication between dental staff and patients, enhancing service delivery.
- Maintained organized patient files and ensured compliance with privacy regulations.
- Assisted in managing electronic health records system to improve data accuracy and accessibility.
- Implemented office procedures that streamlined administrative workflows and improved patient experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
Dental Assistant
Al Jamiaa Medical Specialist
Ajman, United Arab Emirates
02.2024 - 01.2025
- Collaborated with dental hygienists to optimize workflow and enhance patient care.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared patient x-rays and images for dentist review.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Supported dental procedures, ensuring efficient operation and patient satisfaction.
Dental Assistant
Al Ameen Medical and Dental Centre
Abu Dhabi, United Arab Emirates
01.2022 - 01.2024
- Assisted dentists during procedures, ensuring patient comfort and equipment readiness.
- Maintained accurate patient records using dental practice management software.
- Prepared and sterilized instruments following infection control protocols.
- Educated patients on post-operative care and oral hygiene best practices.
- Scheduled appointments, managed billing inquiries, and coordinated patient follow-ups.
- Supported inventory management by tracking supplies and placing orders as needed.
- Implemented efficient filing systems for improved access to patient information.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Education
Health Care Services NC 2 -
General Santos City Technical School
General Santos, Province Of South Cotabato, Philippines09-2022
Bachelor of Science - Nursing
Notre Dame of Dadiangas University
General Santos, Province Of South Cotabato, Philippines03-2022
Bachelor of Science - Secondary Education Major in Biological Science
Holy Trinity College
General Santos, Province Of South Cotabato, Philippines03-2019
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Maintaining cleanliness
- Incoming call reception
- Payment processing
- Insurance billing
- Patient scheduling
- Front office management
- Treatment room setup
- Records management
- Patient services
- Patient documentation
- Office opening and closing
- Billing procedures
- Team collaboration
- Data entry
- Accounts receivable
- Patient relations
- Electronic dental record (EDR)
- Financial plan options
- Verbal and written communication
- Medical chart management
- Confidentiality
- Appointment confirmation
- Computer proficiency
- Patient billing
- Cash handling
- Adaptable and flexible
- CPR certified
- Sterilizing procedures
- Medical coding
- Medical terminology
- Calendar and appointment management
Timeline
Dental Receptionist
Bellevue Medical Center
06.2025 - 03.2026
Dental Assistant
Al Jamiaa Medical Specialist
02.2024 - 01.2025
Dental Assistant
Al Ameen Medical and Dental Centre
01.2022 - 01.2024
Health Care Services NC 2 -
General Santos City Technical School
Bachelor of Science - Nursing
Notre Dame of Dadiangas University
Bachelor of Science - Secondary Education Major in Biological Science
Holy Trinity College