EDRON DAMIAN
Taguig,Philippines
Summary
Results-oriented Business Analyst with a solid foundation in data analysis and reporting. Transformed data into actionable insights, streamlined reporting processes, and enhanced service management outcomes through strategic initiatives and stakeholder collaboration.
Overview
5
5
years of professional experience
Work History
Business Analyst
Stefanini Philippines
05.2026 - Current
- Extracted and analysed ServiceNow data to develop and distribute service management reports highlighting KPIs, SLAs, and operational metrics, identifying repeat problems and shift-left improvement opportunities for stakeholders.
- Identified automation and process improvement opportunities within reporting workflows, contributing data-driven insights to enhance service management initiatives.
- Identified and transitioned suitable tasks to Tier 1 support, improving first-level resolution rates by more than 50%.
Senior Analyst - Database Administrator
Jones Lang LaSalle
08.2023 - 06.2024
- Utilised advanced data management tools and techniques to efficiently manipulate and optimise data.
- Oversaw daily operations of Software as a Service (SaaS) platform, enhancing performance and user satisfaction.
- Collaborated with Account Managers, Operation Leaders, and team members to maintain accurate and up-to-date data in the system.
- Develop and validate reports as per specific requests.
- Ensure punctual and flawless delivery of outputs in accordance with business specifications.
Data Analyst
NTT Philippines Digital Business Solutions, Inc
Taguig, Metro Manila
12.2022 - 07.2023
- Create data validation reports.
- Performed micro-cleaning, validation, and approval of client data to enhance data integrity.
- Ensured timely, error-free delivery of outputs aligned with business requirements.
- Supported continuous improvement of processes and tools to optimise data management.
Marketing Manager
Cyberbacker Careers PH
09.2021 - 05.2023
- Handling email marketing campaigns that resulted in multi-million dollar real estate listings.
- Created and updated reports to analyse effectiveness of marketing campaigns.
- Designed graphics for social media accounts to enhance engagement and brand visibility.
- Utilised Google Suite and Microsoft tools for project management and collaboration.
- Cleaned and updated database to ensure accurate and accessible information.
Education
Data Analytics
Refocus Digital Academy
01-2023
Bachelor of Science - Information Technology
Technological Institute of the Philippines
05-2023
Skills
- Data visualisation
- Advanced Excel
- Report generation
- Data cleaning
- Process automation
- Process improvement
- Problem identification
- Stakeholder engagement
- Team collaboration
Timeline
Business Analyst
Stefanini Philippines
05.2026 - Current
Senior Analyst - Database Administrator
Jones Lang LaSalle
08.2023 - 06.2024
Data Analyst
NTT Philippines Digital Business Solutions, Inc
12.2022 - 07.2023
Marketing Manager
Cyberbacker Careers PH
09.2021 - 05.2023
Data Analytics
Refocus Digital Academy
Bachelor of Science - Information Technology
Technological Institute of the Philippines