Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Edrobert Daroy

Site Director
Cebu City, Province Of Cebu

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience
4
4
Certifications

Work History

Operations Director

Qualfon Philippines Inc.
04.2022 - 01.2024
  • Built strong relationships with key stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
  • Analyzed performance metrics and identified several key areas for improvement, leading to optimized processes within our organization
  • Initiated at least three change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.

Senior Operations Manager

Qualfon Philippines Inc.
10.2020 - 03.2022
  • Spearheaded three process improvements to reduce errors and increase overall quality in operations management.
  • Served as trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.

Operations Manager

Qualfon Philippines Inc.
10.2018 - 09.2020
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Empowered hundreds of employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Spearheaded two process improvements, resulting in increased productivity and reduced operational costs.

Shift Manager

Qualfon Philippines Inc.
06.2015 - 09.2018
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within shift.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in smoother workflow.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.

Operations Supervisor

Qualfon Philippines Inc.
01.2014 - 05.2015
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.

Quality Analyst

Qualfon Philippines Inc.
07.2013 - 12.2013
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.

Education

Associate of Science - Mechanical Engineering Technology

MSU-Iligan Institute of Technology
Iligan, Province Of Lanao Del Norte, Philippines
03.2010 - 03.2010

Skills

Key Performance Indicators

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Certification

Supervisor Academy

Timeline

Quality Management, Customer Operations Performance Center

02-2024

Operations Director

Qualfon Philippines Inc.
04.2022 - 01.2024

Senior Operations Manager

Qualfon Philippines Inc.
10.2020 - 03.2022

Advanced Leadership Academy

06-2019

Operations Manager

Qualfon Philippines Inc.
10.2018 - 09.2020

Six Sigma Certification

10-2015

Shift Manager

Qualfon Philippines Inc.
06.2015 - 09.2018

Supervisor Academy

06-2015

Operations Supervisor

Qualfon Philippines Inc.
01.2014 - 05.2015

Quality Analyst

Qualfon Philippines Inc.
07.2013 - 12.2013

Associate of Science - Mechanical Engineering Technology

MSU-Iligan Institute of Technology
03.2010 - 03.2010
Edrobert DaroySite Director