Jing Laila Axalan
San Pedro City
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
20
20
years of professional experience
Work History
People Operations Specialist
PayPal Europe
07.2025 - 06.2026
- Responsible for the data integrity of Global HR Information Systems, Workday, and ServiceNow.
- Case management for Tier 1 and Tier 2 inquiries through ServiceNow.
- Maintain and update employee records in Workday to ensure data accuracy for the entire employee lifecycle, from onboarding to offboarding.
- Provide localized guidance on HR policies, benefits, and compliance across various EMEA countries.
- Coordinate administrative tasks such as processing new hires, contract changes, salary updates, and benefits administration within the HRIS.
- Work closely with HR Business Partners and the Talent Acquisition Team for new hires, and resolve complex issues.
- Guide employees to use self-service and manager-service tools, and contribute to the development of the ServiceNow knowledge base to reduce incoming ticket volume.
- Participates in special projects, and performs other duties as assigned.
Senior People Services Advisor
Cushman and Wakefield Philippines Inc.
08.2022 - 06.2025
- Manage incoming case load and ensure compliance with relevant service level agreements using ServiceNow case management tool.
- Maintain life-cycle process documentation and governance for all employee events from hire to off-boarding using the Workday HR Tool.
- Focus on complex tasks / projects.
- Advise on Tier 2 escalations.
- Support the training and development of HR advisors in the team and day to day process of people services and resolution of issues.
- Manages employee on-boarding and off-boarding processes and ensure compliance to local and global compliance.
- Coordinates with local Payroll to ensure correct payroll processing.
- Monitor and maintain inbound queries to HR through the appropriate work intake system.
- Worked closely with junior advisors, mentoring them on best practices and advanced planning techniques.
HR Business Partner
Knauf Gypsum Philippines, Inc
Taguig City
06.2018 - 07.2022
- Review and develop HR policies and processes.
- Participate in the Annual Salary Review based on the compensation structure and industry.
- Conducted performance reviews and provided feedback to employees and managers.
- Supported compliance with labor laws and company policies in HR practices.
- Conducted exit interviews with departing employees to understand reasons for leaving the company.
- Maintained accurate records related to personnel activities such as hiring, terminations, promotions, leaves of absence.
- Oversee recruitment, interviewing, hiring, and onboarding of new hires.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Work collaboratively with leaders regarding HR policies, processes, and opportunities.
- HR general activities such as recruitment, compensation and benefits, employee relations, performance management, and talent review.
- Collaborated with management to align HR strategies with business goals.
Human Resources Specialist
Cargill Philippines Inc
Taguig City
08.2015 - 08.2017
- Ensure that pay administration is compliant with Philippine laws and regulations.
- Payroll and Benefits Administration for five business entities (CAN, COMPI, PBI, GOS, CJOY).
- Coordination with the payroll vendor (ADP) to ensure all the payroll inputs are properly implemented.
- Ensures that all government and statutory contributions are withheld properly, remitted timely, and accordingly.
- Reporting of GL, and other payroll and benefits reports to the Finance Group.
- Ensure compliance and consistent implementation of Company Benefits Policies with Philippine laws and regulations.
- Coordination with HMO and insurance providers for employee and dependent information management. (Enrollment and coverage revocation.)
- Act as the Global Mobility Coordinator for the Philippines.
- Assisting expat employees and their families with processing their visa/working visa, home search, payroll administration, benefits, and other payment and monthly reimbursement pay.
- Conducted orientation sessions for new hires to ensure smooth onboarding.
- Managed employee records and maintained data integrity for HR systems.
Compensation & Benefits Specialist
MDC Buildplus Inc.
03.2013 - 08.2015
- Coordinate with the insurance provider concerning employee benefits and claims.
- Assisted employees in understanding their benefits options and enrollment processes.
- Collaborated with insurance providers to manage benefit offerings efficiently.
- Process and monitor employees' performance, annual appraisal, regularization, and promotion.
- Release the salary adjustment, and prepare the COE as the employee requested.
- Validate the payroll summary, prepare the payroll advice, and upload the bank file for payroll crediting.
- Coordinate with Accounting on matters concerning salary changes to different projects, deductions of cash advances, salary, car loans, and other personal accounts.
- Prepares clearance, verifies, computes, and releases the final pay of resigned employees.
- Manage the annual budget report to be submitted to Finance.
- Administered employee benefits programs and ensured compliance with regulations.
Payroll Specialist
HRMall Inc.
12.2006 - 09.2012
- Process regular payroll of Ayala Land Inc / Makati Development Inc./ Ayala Property Management Corporation.
- Process overtime, leave balances, Company loans, and 3rd party loans.
- Handles employees’ concerns or queries with regard to their payroll (loan balances, earnings and deductions).
- Process bonuses (13th/14th Month, Performance Bonus, loans applications etc.) depending on the client’s policy and or bonus plans.
- Process government-mandated reports, i.e. SSS, HDMF, Phil Health, BIR.
- Process Various Payroll Reports, i.e GL, Loan Register, Payroll Register.
- Prepare Final pay Computation including Leave conversion and other necessary information.
- Process the annual taxation (Alpha list reconciliation).
Education
Bachelor of Science in Business Administration - Major in Management
St. Peter College
Skills
- Case management
- Employee onboarding
- Talent acquisition
- Performance management
- Payroll processing
- Policy development
- Team collaboration
- HR policies and procedures
Timeline
People Operations Specialist
PayPal Europe
07.2025 - 06.2026
Senior People Services Advisor
Cushman and Wakefield Philippines Inc.
08.2022 - 06.2025
HR Business Partner
Knauf Gypsum Philippines, Inc
06.2018 - 07.2022
Human Resources Specialist
Cargill Philippines Inc
08.2015 - 08.2017
Compensation & Benefits Specialist
MDC Buildplus Inc.
03.2013 - 08.2015
Payroll Specialist
HRMall Inc.
12.2006 - 09.2012
Bachelor of Science in Business Administration - Major in Management
St. Peter College