Edreen Halagna Cruz
Valenzuela City
Summary
Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector
Overview
7
7
years of professional experience
Work History
I.T Support Engineer
Get wonders Corporation
Rockwell Tower 1 Ortigas Pasig City
10.2023 - 04.2026
- Manage the installation, Diagnostic, Repair Maintenance and upgrade of all hardware and equipment
- Provide troubleshooting and debugging of production applications and general network troubleshooting
- Create and maintain the imaging/cloning system of the desktop FOG project
- Generating/Revoking VPN certificate files
- Responding in a timely manner to service issues and requests thru the ticketing system to meet SLA (JIRA)
- Knowledge about Linux: Ubuntu/fedora29/Zorin
- Providing support to clients remotely on their devices
- Transition application issue to the engineering team and follow up with support ticket for IT vendors we work it
- Testing the POS before start the production
- I also developed a system for the company, such as a reservation system that allows employees to reserve available rooms for meetings and training, especially for new hires.
- I create tasks in Jenkins using GitHub to streamline work processes, such as automating the deployment of wallpapers or videos to PCs through Jenkins, and providing support for issues related to agents’ computers.
- I also repaired and refurbished PCs and laptops so they could still be used by the company for training and new hires.
Administration Coor
Valenzuela City Goverment
Bbb Marulas McArthur Highway National High School
01.2023 - 03.2023
- Encode the student profile using monitoring system
- Collect all information about transferring student
- Transfer all information to Dep-Ed
- Collect all grades from teacher and pass it to Dep-Ed
Encoder
Pagcore
Makati City
08.2022 - 11.2022
- Encode the amount of incoming transaction using excel
- Copy Paste the amount of transaction to excel
- Transferring the amount Bank to Bank
- Increased project efficiency by identifying bottlenecks in the digitization process and implementing appropriate solutions.
Software Engineer/Land Registration Authority
Prime@TechnologySpecialist,Inc.
Prime@TechnologySpecialist,Inc.,OrtigasAvenue,Pasig City
05.2021 - 06.2022
- Resolve Manual Testing
- Software Development Life Cycle (SDLC)
- Testing Tools & Techniques
- Regression resolved
- Defect Tracking & Test Case Management Tools
- Execute Test Scripts
- Create sample titles to trace titles is working
- Experience about automation using SQL
INFORMATIONTECHNOLOGY-I.TSTAFF
RisingRedDragonImportExport Corporation
RisingRedDragonImportExport Corporation,DelmonteAve Q.C. City
05.2019 - 09.2020
- Network troubleshoot when losing internet.
- Installing new technologies and teaching end users how to operate them.
- Providing remote technical support via team viewer or any desk.
- Backing up and restoring files.
- Editing Photos/Video
- Serve customers inefficient manner following outline steps of service
- Installed technical hardware and software in desk side support environment
- Reformat desktop or laptop
- Using SQL for inventory system
- Using Auto cad for layout the event venue
- Website administrator for the company's new product update
Education
Bachelor of Science - Information Technology
Datamex of Saint Adeline College
Valenzuela City04-2019
Secondary Level -
Maysan National High School
Maysan Road03-2015
Skills
- Jira
- MySql
- C
- Linux
- Photoshop
- VisualBasic6
- Wordpress
- AutoCad
- Unity
- System Tester
- Manual Tester
- Automation
- SQL
- Jenkins
- Legacy POS
- Greendot POS
- Github
- Excell / Appscript
- VMware
SEMINARS AND TRAINING ATTENDED
- Career Guidance: Personality Development Seminar City Government of Valenzuela Job Generation Office September 08, 2018
- Taskforce on Youth Development of Barangay Maysan City of Valenzuela November23,2014
Disclaimer
I here by certify that the above information are true and correct to the best of my knowledge. Edreen H. Cruz applicant signature
Timeline
I.T Support Engineer
Get wonders Corporation
10.2023 - 04.2026
Administration Coor
Valenzuela City Goverment
01.2023 - 03.2023
Encoder
Pagcore
08.2022 - 11.2022
Software Engineer/Land Registration Authority
Prime@TechnologySpecialist,Inc.
05.2021 - 06.2022
INFORMATIONTECHNOLOGY-I.TSTAFF
RisingRedDragonImportExport Corporation
05.2019 - 09.2020
Bachelor of Science - Information Technology
Datamex of Saint Adeline College
Secondary Level -
Maysan National High School