Ednalyn San Pedro
Nueva Ecija
Summary
Dynamic professional with a proven track record at Koinonia, adept in transaction coordination and client relationship building. Excelled in streamlining operations, enhancing customer satisfaction, and managing complex real estate transactions. Skilled in document coordination and teamwork, consistently meeting deadlines. Demonstrated adaptability and strong organizational skills, contributing to increased efficiency and client loyalty.
Overview
7
7
years of professional experience
Work History
Transaction Coordinator
Koinonia
05.2023 - 10.2024
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Maintained efficient office operations by handling errands and administrative functions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Assisted clients in home staging and overall preparation for real estate sales.process
- Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
Customer Service Representative
T-Mobile
05.2023 - 05.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.customer needs.
Customer Service Representative
Amazon
09.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Bookkeeper
Freelance
07.2017 - 09.2020
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Education
Associate of Science -
Nueva Ecija University of Science And Technology
PhilippinesSkills
- Client relationship building
- Transaction monitoring
- Document coordination
- Property research
- Escrow coordination
- Real estate
- Teamwork and collaboration
- Deadline management
- Customer service
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
Timeline
Transaction Coordinator
Koinonia
05.2023 - 10.2024
Customer Service Representative
T-Mobile
05.2023 - 05.2024
Customer Service Representative
Amazon
09.2021 - 12.2021
Bookkeeper
Freelance
07.2017 - 09.2020
Associate of Science -
Nueva Ecija University of Science And Technology
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