EDNALYN DAGSA
BINANGONAN/RIZAL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Manager
DREFTOR BUSINESS PROCESS OUTSOURCING
MAKATI CITY
2020.01 - 2024.05
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Interpreted company policies and procedures for employees at all levels of the organization.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Developed training materials for new hires on how to use office equipment efficiently.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Oversaw complex office support, managing records database and organizing contracts.
- Coordinated with managers and departments to interview new personnel and recognize excellent performance.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Organized and maintained documents, files and records.
LOTTERY ANALYST
CLOVERSENSE TECHNOLOGY, INC.
MAKATI CITY
2019.01 - 2019.06
- Provided recommendations based on data analysis results.
- Analyzed large datasets using statistical methods and software programs.
- Documented procedures for performing tasks such as data collection and manipulation.
Payment Officer
DREFTOR GLOBAL SOLUTIONS
MAKATI CITY
2018.06 - 2018.12
- Processed payment requests and ensured accuracy of financial data.
- Maintained accurate records of all payments made.
- Assisted external customers with inquiries related to payment processes.
- Checked and follow up the missing customer's deposit to related department.
- Proper handover and pass on all necessary information for the next shift.
- Ensuring all payments are processed in a timely manner.
Data Analyst
ACCENTURE
MANDALUYONG CITY
2018.02 - 2018.04
- Process customers and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplicate ,of data.
Import Clerk
D & L INDUSTRIES INC.
QUEZON CITY
2014.06 - 2014.09
- Track shipments and communicate with clients about the package's progress.
- Coordinate shipping with customs agents for clearance on overseas deliveries.
- Provide efficient delivery logistics through data management.
- Fill out import-export documentation, compile carrier and route assignments.
Junior Trader
FIRST MILLION SERVICES
MAKATI CITY
2013.10 - 2014.02
- In charge of accepting bets and pending bets of the player.
- Monitor all matches of Soccer that coming in.
- Check odds outside market.
Sports Mapper
GLOBAL B2B CONSULTANCY INC.
MAKATI CITY
2012.01 - 2013.02
- Monitor all leagues and Matches of Soccer that coming in.
- Develop and update database that will assist with agent/account.
- Answered all queries by email/chat.
- In-charge of mapping or matching sports leagues and teams, and monitoring bet efficiency, and other backend activities.
Trader
GLOBAL B2B CONSULTANCY INC.
MAKATI CITY
2010.08 - 2011.12
- Trade online football betting markets.
- Maintain online content and manage the operations of leading Sports Book.
- Encode betting in the Google docs for statistical analysis purpose in a weekly basis.
- Develop and update database that will assists with trading/compilation.
General Clerk
BPI HEAD OFFICE
MAKATI CITY
2008.11 - 2009.04
- Assisted with data entry, filing, sorting mail, and other office duties.
- Maintained accurate records of all documents filed or processed.
- Created new client files and updated existing ones with relevant information.
- Inputted data into the company's database system.
Service Crew Member
FRENCH BAKER
CAINTA RIZAL
2005.09 - 2005.12
- Greeted customers and provided excellent customer service.
- Prepared food items according to recipes and menu specifications.
- Followed all safety guidelines when handling food and beverage items.
- Maintained a clean work area throughout the shift.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Provided support to other staff members during busy hours when needed.
- Responded promptly to customer inquiries or complaints in a courteous manner.
Education
Bachelor of Science - Computer Science
INSTITUTE OF CREATIVE COMPUTER TECHNOLOGY
2007-04
Skills
- Employee Onboarding
- Microsoft Office Suite
- Performance Evaluations
- Developing Policies and Procedures
- Recordkeeping and Reporting
- Hiring and Training
- Administrative Support
- HR Support
- Contract Preparation
- Records and Database Management
Affiliations
- Travel
- Charity work
Certification
- Society of Communication and Information Technology of the Philippines and Junior Philippines Computer Society : Training on PC - Trouble Shooting
- Computer Explorer Society: Structures Query Language.
Timeline
Administrative Manager
DREFTOR BUSINESS PROCESS OUTSOURCING
2020.01 - 2024.05
LOTTERY ANALYST
CLOVERSENSE TECHNOLOGY, INC.
2019.01 - 2019.06
Payment Officer
DREFTOR GLOBAL SOLUTIONS
2018.06 - 2018.12
Data Analyst
ACCENTURE
2018.02 - 2018.04
Import Clerk
D & L INDUSTRIES INC.
2014.06 - 2014.09
Junior Trader
FIRST MILLION SERVICES
2013.10 - 2014.02
Sports Mapper
GLOBAL B2B CONSULTANCY INC.
2012.01 - 2013.02
Trader
GLOBAL B2B CONSULTANCY INC.
2010.08 - 2011.12
General Clerk
BPI HEAD OFFICE
2008.11 - 2009.04
Service Crew Member
FRENCH BAKER
2005.09 - 2005.12
Bachelor of Science - Computer Science
INSTITUTE OF CREATIVE COMPUTER TECHNOLOGY
- Society of Communication and Information Technology of the Philippines and Junior Philippines Computer Society : Training on PC - Trouble Shooting
- Computer Explorer Society: Structures Query Language.
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