Hi, I’m
Edna Sulquiano
Sr. Customer Service Associate
Angeles City
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly efficient Customer Service Job well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Caring Mentor bringing 7 years of experience in related roles. Passionate about working with different types of individuals to support the development of Customer relation abilities and help each develop to full potential. Friendly and personable professional willing to take on any challenge.
Overview
7
years of professional experience
4
years of post-secondary education
Work History
RMS Collect Phil. IncAngeles City
Mentor/T-Mobile Expert
11.2019 - 01.2022
Job overview
- Taught skills in Communication, Customer Handling and Product Training via both classroom and individual instruction.
- Supported individuals with no experienced in the field to help develop communication, social and daily living skills.
- Developed and led special events that increased decision making, problem-solving and good judgment.
- Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
- Met with group of up to 30 individuals to oversee Pre-Process Training and Actual Call Handling activities.
- Planned, developed and implemented strategies to convey information with key decision makers.
Gold Group IncQuezon City
Inside Sales Agent
03.2019 - 11.2019
Job overview
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Used CRM software to maintain detailed contact logs and account records.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Created and updated customer accounts with relevant information.
- Managed and recorded leads from outbound telephone marketing.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
Express Gifts Philippines Inc.Angeles City
Customer Service Advisor
09.2018 - 03.2019
Job overview
- Updated company tracking system with latest information.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Alorica Philippines IncAngeles City
T-Mobile Expert
08.2017 - 08.2018
Job overview
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Accepted and processed payments and purchases for new equipment using Citrix system.
- Developed strong rapport with customers and created positive impression of business.
Sutherland Global ServicesClark
Customer Service Representative
07.2014 - 07.2017
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Skill Power InstituteAngeles City, Pampanga
Associate of Science from Hotel And Restaurant Management
06.2010 - 03.2011
University Overview
- Received SEEDS Scholarship Program
- Completed professional development in Housekeeping NC II
Francisco G. Nepomuceno Memorial High SchoolPandan, Angeles City
High School Diploma
06.2004 - 03.2008
Skills
Sales expertise
Customer Relations
Technical issues analysis
Complaint resolution
Inbound and outbound calling
Chat and Email Support
Order management
B2B sales
Cold Calling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mentor/T-Mobile Expert
RMS Collect Phil. Inc
11.2019 - 01.2022
Inside Sales Agent
Gold Group Inc
03.2019 - 11.2019
Customer Service Advisor
Express Gifts Philippines Inc.
09.2018 - 03.2019
T-Mobile Expert
Alorica Philippines Inc
08.2017 - 08.2018
Customer Service Representative
Sutherland Global Services
07.2014 - 07.2017
Skill Power Institute
Associate of Science from Hotel And Restaurant Management
06.2010 - 03.2011
Francisco G. Nepomuceno Memorial High School
High School Diploma
06.2004 - 03.2008