Edna Santos
Relocation & Global Mobility | Supply Chain Management | Client Relationships
Manila
Summary
A strong believer in the power of teamwork in the workplace but can work independently with strong initiative and self-motivation. With a great deal of understanding of the shipping and logistics industry and adaptable to a global work environment. Performed assignments with a high degree of skill and professionalism. Maintains a positive work attitude and commitment to ensure work performed is above expectation.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Relocation Expert
Sanelo International Relocation
04.2023 - Current
- Reduced client stress during relocations by providing comprehensive resources and support throughout the transition.
- Enhanced client satisfaction by providing personalized relocation support and addressing individual needs.
- Streamlined the relocation process for clients through effective communication and coordination with all parties involved.
- Maintained ongoing communication with clients post-relocation to address any concerns or issues that arose after settling in their new location.
- Established partnerships with reputable third-party service providers such as movers; thereby ensuring efficient delivery of services.
- Provided support during international relocations by researching customs requirements and guiding clients through necessary paperwork processes.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
Mobility Advisor II
Crown Worldwide Group
08.2020 - 04.2023
- Provides excellent customer service to all Corporate Client employees relocating through the provision of end-to-end mobility and moving services
- Works with the assignees to implement, coordinate and manage global mobility & household goods services, as the primary contact on behalf of Crown's clients according to requirements
- Collects documents from the Assignee where appropriate
- Liaises with corporate clients where necessary to gather information or documentation to complete services, clarify service or policy provision
- Prepares door-to-door proposals for domestic and international household goods and/or vehicle shipments based on existing corporate tariffs and with respect to the company's cost and revenue
- Trained new team members for account's specifications to ensure task efficiency
- Effectively assisted and took over for the team during Manager's absence
- Prepared weekly Reports (Accounts' Data Management, Billing & Revenue Report)
- Other ad-hoc activities.
Global Move Specialist
Santa Fe Relocation
08.2017 - 08.2020
- Move Management: Effectively handled move coordination, provided professional guidance to customers on issues such as required customs documentation and regulations for import and export shipments
- Efficiently prepared move pricings & quotations based on existing tariffs and ensured negotiations were being handled well to guarantee business and the required profit margins as directed by the company are being achieved
- Maintained data integrity, cost accuracy and move records through Santa Fe's systems and procedures
- Completed duties relative to the position, which included: submitting Assignees' claims, promptly & accurate billing and other ad-hoc tasks as assigned
- Stakeholder/Client Management: Managed stakeholders' expectations ensuring a level of service delivery is in line with Santa Fe's policies and values
- Account Management: Maintained and developed relationships with private, corporate, intercompany and agents to ensure long term growth in the business, as well as promoted Santa Fe's full range of products and services to maximize revenue opportunities; proactively supported the Sales department by effectively supplying relevant and required move & account information
- Financial Management: Accurately prepared pricings and quotations for moves with an understanding on key financial drivers & measurements, including margin, mark up cash flows, invoicing speed, understanding their impact on individual, team and company performance; ensured accurate entries of required financial data on company systems; timely produced sales invoices in line within the billing KPI.
Import/Export Hub Operations Associate
DB Schenker
08.2016 - 08.2017
- Provided efficient and smooth handling of international shipments, and processing of shipping documents
- Effectively handled Dangerous Goods with strict adherence to regulations under the International Maritime Dangerous (IMDG) code
- With daily coordination activities to sub-contractors for transport arrangement which involved making outbound container bookings, as well as LCL and airfreight bookings.
Process Expert for Damco Ocean Export Operations (Cargo Planner/Supply Chain Management)
Maersk Global Service Centres
04.2005 - 08.2016
- Provided excellent coordination with warehouse & operations teams, and origin & destination agents for the efficient and smooth transshipment of cargoes
- Efficiently delivered logistics through data management, prepared shipping declarations and other shipping documents such as Bill of Ladings and Forwarder Cargo Receipts
- Secured space allocations with shipping lines/carrier
- Prepared Transport Documents
- Other ad-hoc activities.
Operations Assistant / Bank Teller
Maybank
04.2005 - 08.2016
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Serves customers by completing account transactions
- Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative
- Maintains customer confidence and protects bank operations by keeping information confidential
- Other ad-hoc activities.
Education
Bachelor in Science in Banking and Finance -
PUP, Main Campus
01.1991 - 04.1995
Skills
Supply Chain Management
Relocation & Global Mobility
Client Relationships
Database Maintenance
Teamwork and Collaboration
Analytical and Critical Thinking
Complaint Handling
Accomplishments
- Specializes in managing Mobility services for International clients, both for corporate accounts and the private clients.
- With an extensive experience in the Logistics and Shipping industry.
- Handled commercial shipments with strengthened skills and understanding of the customs documentations and regulations for both import and export shipments.
- Freight Forwarding and Cargo Operations
- Sales & Quotations Experience
- Effective Stakeholders and Vendor Management
- Efficient File Management thru data accuracy and timely system update.
Timeline
Relocation Expert
Sanelo International Relocation
04.2023 - Current
Mobility Advisor II
Crown Worldwide Group
08.2020 - 04.2023
Global Move Specialist
Santa Fe Relocation
08.2017 - 08.2020
Import/Export Hub Operations Associate
DB Schenker
08.2016 - 08.2017
Process Expert for Damco Ocean Export Operations (Cargo Planner/Supply Chain Management)
Maersk Global Service Centres
04.2005 - 08.2016
Operations Assistant / Bank Teller
Maybank
04.2005 - 08.2016
Bachelor in Science in Banking and Finance -
PUP, Main Campus
01.1991 - 04.1995