Edmund Fadrigo

Provides support to internal and external customers through equipment order processing and account maintenance transactions for National, Major, and SMB Accounts.

Proficient in customer-facing systems with ability to provide efficient customer support on large accounts

• Provides daily customer support by completing equipment orders and maintenance requests for our business customers - via direct support using both phone and email.

Assist with escalations and large research requests.

Provide online support as needed and answer all account, equipment ordering, and My BIZ/VEC-related questions

Maintain an in-depth level of knowledge in all order processing procedures, account maintenance transactions, and related compliance requirements.