Edmund Cadayona
San Fernando Pampanga
Summary
Dedicated and detail-oriented Customer Service specialist with 24 years of Hospitality business experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter seeking to leverage background into Managerial role with progressive organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Celebrity Cruises Inc.
11.2012 - Current
- Directs, coaches, supports, supervises and evaluates (in conjunction with the Chief Housekeeper) the performance of all direct reports
- Manages the assignment of duties, responsibilities and workstations to his/her staff
- Observes and evaluates staff and work procedures to ensure quality standards and service are met.
- Collaborates with the Chief Housekeeper, to review the requirements of the day's schedule, guest requirements, guest comments and other related details.
- Responds to guest concerns in a considerate, professional and positive manner by showing empathy and listening actively
- Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest's satisfaction.
- Responsible to visit each stateroom once during the cruise and introduce themselves to guest in order to ensure that they are satisfied with the services rendered.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Provided input on hotel refurbishment projects by sharing insights on guest preferences, room functionality, and trends in the industry.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained required records of work hours, budgets and payrolls.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Assistant Maitre D' / Assistant Restaurant Manager
Celebrity Cruises Inc.
11.2007 - 11.2012
- Directs, coaches, supports, supervises and evaluates (in conjunction with the Restaurant Manager) the performance of all direct reports
- Individuals will be responsible and held accountable for a section of the Restaurant and other specific duties assigned by the Restaurant Manager
- Must be thoroughly versed with the company's high food and service standards, anticipating and fulfilling guests' needs
- Responsible for keeping track of all special occasions such as birthdays or anniversaries and ordering the respective amenities for the celebration
- Ensures that the Restaurant personnel follow company policies at all times regarding uniforms, personal appearance and hygiene
- Has sound knowledge of wines and wine service and whenever necessary assists the Wine Sommelier with wine service
Education
Bachelor of Science: Hotel and Restaurant Management -
University of Perpetual Help
Las Pinas City, Manila01.1998
Skills
- Quick learner
- Results-oriented
- Time management skills
- Safety measures
- Microsoft Office
- Proficiency in Work and assignments
- Operations management
- Computer proficient
- Cleaning Practices
- Budget Administration
- Staff Evaluations
- Performance Improvements
- Document Control
- Inter-Department Collaboration
- Expense Tracking
- Training and Mentoring
- Customer Relationship Management
- Employee Evaluations
- Quality Improvements
- Supply Inventory Management
- Guest Relations
- Leadership abilities
- Adaptability and flexibility
- Interpersonal skills
- Customer service
- Performance evaluation
- Task delegation
- Work prioritization
- Process improvement
- Project management
- Conflict resolution
- Attention to detail
- Inventory control
- Budgeting and financial management
- Resource allocation
- Team building
- Organizational skills
- Health and safety compliance
- Staff training
- Decision making
- Computer literacy
- Scheduling and planning
- Time management
- Supervisory skills
- Staff Scheduling
- Work Inspection
- Clear Communication
- Complaints Handling
- Stock Planning
- Corrective Action Implementation
- Problem-Solving
- Personnel Problem Management
- Infection Control
- Safety Protocols
- Inventory Monitoring
Accomplishments
- Employee of the Year Manager (2011) Celebrity Cruises Millennium
- Employee of the Month Manager (November 2011)
- Employee of the month Manager (July 2009)
- Walk Around The World Food Wine and cheese Training and seminars.
- United States Public Health and Management Training
- Pest control training and seminars.
Certification
- British Butler Association Training
- Guests.Orientation Training
- United States Public Health, Seminar Traing
- Walk around the World Food, Cheese and Wine Pairing Training and Seminar
- United States Pest Control Training and Seminars
- Bronze Medalist Chef of Parade ( PICC) Fruit and Vegetable Carving
- Global information Security Training
- Employee of the Year 2011
Timeline
Housekeeping Manager
Celebrity Cruises Inc.
11.2012 - Current
Assistant Maitre D' / Assistant Restaurant Manager
Celebrity Cruises Inc.
11.2007 - 11.2012
Bachelor of Science: Hotel and Restaurant Management -
University of Perpetual Help
- British Butler Association Training
- Guests.Orientation Training
- United States Public Health, Seminar Traing
- Walk around the World Food, Cheese and Wine Pairing Training and Seminar
- United States Pest Control Training and Seminars
- Bronze Medalist Chef of Parade ( PICC) Fruit and Vegetable Carving
- Global information Security Training
- Employee of the Year 2011
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