EDMUND CADAYONA
Housekeeping Manager
CITY OF SAN FERNANDO (CAPITAL),PAMPANGA
Summary
Accomplished Housekeeping Manager with extensive experience in maintaining high standards of cleanliness, organization, and safety. Proven track record of fostering team collaboration, flexibility, and achieving results. Recognized for exceptional leadership abilities, keen attention to detail, and adept problem-solving skills that contribute to a reliable and efficient work environment. Successful in coordinating with various hotel departments to enhance communication, quality, and service initiatives while overseeing housekeeping personnel in cruise ship hotel facilities.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeping Manager
Celebrity Cruises
Celebrity Cruise Ship
01.2021 - 05.2024
- Company Overview: Contract, Cruise Ship - Worldwide
- Supervising and Managing Staff: Directing, coaching, and evaluating the performance of housekeeping personnel.
- Ensuring Cleanliness and Standards: Maintaining the highest levels of cleanliness in all public and crew areas.
- Guest Satisfaction: Addressing and resolving guest concerns related to cleanliness and housekeeping services.
- Planning and Scheduling: Creating schedules and managing the workload of housekeeping staff.
- Inventory Control: Managing the inventory of cleaning supplies and equipment.
- Budget Management: Controlling and optimizing the housekeeping budget.
- Compliance: Ensuring compliance with all relevant regulations and standards related to health, safety, and sanitation.
- Training and Development: Providing training and development opportunities for housekeeping staff.
- Contract, Cruise Ship - Worldwide
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Managed team productivity and workflow to exceed quality standards.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Managed laundry sorting, washing, drying, and ironing.
- Completed schedules, shift reports, and other business documentation.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
Assistant Housekeeping Manager
Celebrity Cruises
Celebrity Cruise Ship
01.2012 - 01.2021
- Company Overview: Contract, Cruise Ship - Worldwide
- Supervision: Supervising and directing housekeeping staff in their daily duties, including stateroom cleaning, public area maintenance, and laundry operations.
- Cleanliness Standards: Ensuring that all areas of the ship are maintained to the highest standards of cleanliness and hygiene, following established protocols and safety guidelines.
- Staff Training and Development: Conducting training sessions, assessing staff performance, and providing ongoing coaching and feedback to ensure continuous improvement in cleanliness standards and customer service.
- Guest Satisfaction: Addressing guest inquiries and concerns related to housekeeping services, and taking proactive steps to ensure guest satisfaction.
- KPIs and Performance: Meeting or exceeding all Key Performance Indicators (KPIs) directly influenced by the role, such as cleaning time, guest satisfaction scores, and staff performance.
- Policy and Procedure Compliance: Ensuring adherence to all company policies, procedures, and safety standards within the housekeeping department, including those related to environmental protection and workplace safety.
- Communication: Communicating effectively with other departments, such as the Guest Services and Food & Beverage teams, to ensure a seamless guest experience.
- Inventory Management: Assisting with inventory management for cleaning supplies, linens, and other housekeeping materials.
- Problem Solving: Identifying and resolving issues related to cleaning, maintenance, and guest requests promptly and efficiently.
- Contract, Cruise Ship - Worldwide
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
Assistant Restaurant Manager /Assistant Maître D
Celebrity Cruises
Celebrity Cruise Ship
01.2008 - 01.2012
- Company Overview: Contract, Cruise Ship - Worldwide
- An Assistant Maître d'hôtel with Celebrity Cruises (AMDS) assists the Restaurant Manager in managing restaurant operations, ensuring guest satisfaction, and overseeing the restaurant staff.
- Supervision and Management: Assists the Maître d'hôtel in supervising restaurant personnel, ensuring adherence to company policies, and managing the overall flow of service.
- Guest Satisfaction: Ensures guest satisfaction regarding food quality and service, addressing any concerns promptly.
- Reservation Management: Manages reservations, seating arrangements, and any special requests from guests.
- Team Leadership: May be responsible for training and coaching staff, including servers and other restaurant personnel.
- Administrative Tasks: May assist with inventory control, ordering supplies, and other administrative tasks related to restaurant operations.
- Service Standards: Maintains and enforces high standards of service and presentation in the dining area.
- Conflict Resolution: May be involved in resolving guest issues and addressing any complaints.
- Contract, Cruise Ship - Worldwide
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed team restaurant staff, maintaining exceptional customer service and quality standards.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
Food Pantry Assistant
Celebrity Cruises
Celebrity Cruise Ship
11.1999 - 11.2001
- Company Overview: Contract, Cruise Ship - Worldwide
- An Assistant Pantryman on a Celebrity Cruise ship assists the First Pantryman in preparing cold food items, like cold soups, fruit platters, and appetizers, for passengers.
- Assisting in the preparation of cold food items: This includes cold soups, fruit and cheese platters, and other cold appetizers.
- Restocking coffee stations: Ensuring they are well-stocked and maintained in a clean, organized manner.
- Providing assistance during special events: This may involve fruit and vegetable carving or other tasks as directed by the culinary management.
- Ensuring food is stored properly: Picking up food orders from the food service area and ensuring they are stored correctly.
- Adhering to company recipes and standards: Following provided recipes and visuals to ensure consistent quality and presentation.
- Maintaining a high level of sanitation: Following all Public Health and sanitation regulations and procedures.
- Performing other duties as assigned: This may include assisting with other galley tasks or assisting the culinary management team.
- Contract, Cruise Ship - Worldwide
- Conducted regular pantry inspections to ensure compliance with local regulations and health department requirements, maintaining a safe environment for all stakeholders.
- Promoted healthy eating habits among clients by offering nutritional education materials alongside food assistance services.
- Collaborated closely with other non-profit organizations and social service agencies to identify additional resources for clients facing food insecurity.
- Enhanced volunteer productivity by providing training and guidance on food pantry procedures and safety protocols.
- Ensured timely food deliveries by coordinating schedules with local donors and transportation providers.
- Addressed any concerns or conflicts promptly among volunteers, fostering a collaborative work atmosphere conducive to efficient operations.
- Improved food distribution efficiency by organizing pantry shelves and maintaining a clear inventory system.
- Provided valuable input during strategic planning meetings aimed at enhancing program offerings or addressing challenges faced by clientele effectively.
- Boosted community awareness of the food pantry''s services through targeted outreach efforts, such as social media campaigns and local event participation.
- Continuously optimized pantry layout to facilitate easy access to various types of foods based on client preferences and needs.
- Participated actively in fundraising events that generated financial resources necessary to sustain pantry operations.
Education
Bachelor of Science - Hotel and Restaurant Management
University of Perpetual Help-Las Pinas
Pamplona Las Pinas City -Philippines 06.1994 - 10.1998
Skills
- Collaborative teamwork
- Strategic leadership
- Detail-oriented approach
Sanitation practices
Time management expertise
Work prioritization
Customer relationship management
Budgeting and financial management
Health and safety compliance
Training and mentoring
Performance improvements
Supply inventory management
Sanitation standards
Inventory control
Team performance management
Health and safety standards
Microsoft office
Personal Information
- Date of Birth: 03/01/77
- Nationality: Filipino
Timeline
Housekeeping Manager
Celebrity Cruises
01.2021 - 05.2024
Assistant Housekeeping Manager
Celebrity Cruises
01.2012 - 01.2021
Assistant Restaurant Manager /Assistant Maître D
Celebrity Cruises
01.2008 - 01.2012
Food Pantry Assistant
Celebrity Cruises
11.1999 - 11.2001
Bachelor of Science - Hotel and Restaurant Management
University of Perpetual Help-Las Pinas
06.1994 - 10.1998
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