Timeline
Work History
Education
Skills
Summary
SoftwareEngineer

Edmond Roma

Customer Service Representative
Cainta,Rizal

Timeline

Customer Service Sales Representative

VXI Global Holdings
2022.12 - 2023.03

Email Support Representative

Concentrix
11.2022 - 12.2022

Diploma in Information Communication Technology - Information Technology

Polytechnic University of The Philippines
06.2019 - 10.2022

High School Diploma -

Marikina Polytechnic College
06.2017 - 03.2019

High School Diploma -

San Roque National High School
03.2013 - 04.2017

Elementary Gradute - Elementary

San Roque Elementary School
06.2007 - 03.2013

Work History

Customer Service Sales Representative

VXI Global Holdings
Makati, Philippines
2022.12 - 2023.03
  • Determined customer needs and interests to recommend products and services to customers.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Maintained current knowledge of evolving changes in marketplace.

Email Support Representative

Concentrix
Pasig, Philippines
11.2022 - 12.2022
  • Created and maintained knowledge base of articles to enable informed service across support team.
  • Created user accounts and assigned permissions.
  • Kept accurate records of customer support interactions using defined methods and tools.

Education

Diploma in Information Communication Technology - Information Technology

Polytechnic University of The Philippines
Sta. Mesa, Manila
06.2019 - 10.2022

High School Diploma -

Marikina Polytechnic College
Marikina, City
06.2017 - 03.2019

High School Diploma -

San Roque National High School
Marikina City
03.2013 - 04.2017

Elementary Gradute - Elementary

San Roque Elementary School
Marikina, City
06.2007 - 03.2013

Skills

  • Inbound Customer Calls
  • Speaking Clearly
  • Mobility Devices
  • Problem Investigations
  • Business Growth and Retention
  • Information Updates
  • Positive Rapport-Building
  • Correcting Discrepancies
  • Compliance Assurance
  • Promotional Campaigns
  • Team Goals
  • Website Navigation
  • Technical Support and Assistance
  • Processing Customer Requests
  • Serve Customers
  • Promote Products
  • Overcoming Objections

Summary

  • Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
  • Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

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Edmond RomaCustomer Service Representative