Edmon Candelario
Dasmariñas City
Summary
Dedicated professional with a strong background in IT management, customer service, and medical billing. Proven ability to lead teams, manage IT projects, and develop policies that enhance operational efficiency. Committed to delivering exceptional service and fostering a positive environment for clients and colleagues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Manager
Cloud Employee APAC Inc
05.2021 - 05.2025
- Project Management: Manage IT projects, including digital Cultivated teamwork among IT staff and are completed on time and within budget.
- Infrastructure Management: Oversee the implementation, maintenance, and security of hardware, software, and network systems.
- Security and Integrity: Ensure the accuracy, integrity, and security of all IT systems, including data and network access.
- Team Management: Recruit, train, and supervise IT personnel,
- User Support and Training: Provide technical support and training to end-users, helping them utilize IT systems effectively.
- Budgeting and Cost Control: Develop and manage the IT department budget, ensuring cost-effective technology solutions.
- Strategic Planning: Identify areas for improvement, recommend appropriate technologies, and develop technology roadmaps to meet future business needs.
- Policy Development: Create and implement IT policies and procedures that support the organization's objectives.
- System Audits: Conduct routine audits of IT systems to identify issues and ensure compliance.
L2 Support Engineer
Cloud Employee APAC Inc
01.2021 - 05.2021
- Advanced Technical Support: Handle escalated technical issues requiring deeper expertise than L1 support.
- Issue Diagnosis & Resolution: Investigate and resolve complex hardware, software, and network problems, which may include configuring and maintaining systems, applying patches, and installing updates.
- Escalation Management: Served as escalation point for L1 support, escalating complex issues to L3/SME teams for code changes or further analysis.
- Cross-Functional Collaboration: Collaborated with development, QA, and infrastructure teams to troubleshoot issues and maintain overall system stability.
- Documentation: Maintain a knowledge base of issues, resolutions, best practices, and troubleshooting steps to help reduce future escalations.
- Customer Communication: Provided status updates to customers on technical inquiries, ensuring clear communication and satisfaction.
- System Monitoring: Proactively monitor system performance and identify potential issues before they impact users.
Medical Biller
Callmax Solution
03.2020 - 11.2020
- Submit electronic and paper claims to insurance payers and clearinghouses, ensuring accuracy and completeness with appropriate medical codes (like ICD-10 and CPT).
- Contacted insurance companies to resolve claim discrepancies, followed up on denied claims, and handled appeals to ensure timely reimbursement.
- Confirmed patient insurance coverage and eligibility for treatments and services to facilitate accurate billing.
- Addressed patient billing inquiries, managed payments and balances, and processed refund requests to maintain patient satisfaction.
- Enter billing charges, update patient information, and maintain accurate financial records in specialized billing systems.
- Adhere to company policies and government regulations, ensuring the confidentiality of patient records.
Medical Biller
Worldsource Pettigrew
09.2018 - 03.2020
- Submitted electronic and paper claims to insurance payers and clearinghouses, ensuring accuracy and completeness.
- Project Management: Manage IT projects, including digital transformation initiatives, ensuring they align with organizational goals and are completed on time and within budget.
- Budgeting and Cost Control: Develop and manage the IT department budget, ensuring cost-effective technology solutions.
- Policy Development: Create and implement IT policies and procedures that support the organization's objectives.
- Security and Integrity: Ensure the accuracy, integrity, and security of all IT systems, including data and network access.
- Provided technical support and training to end-users, enhancing their effective use of IT systems.
- Strategic Planning: Identify areas for improvement, recommend appropriate technologies, and develop technology roadmaps to meet future business needs.
- Conducted routine audits of IT systems to identify issues and ensure compliance with regulations.
Customer Service Representative
Alorica
04.2016 - 06.2018
- Provide professional, empathetic, and confidential support to healthcare clients and patients via phone, email, or fax.
- Answered inquiries regarding healthcare plans, policies, network providers, co-payments, and account statuses to enhance customer understanding.
- Assisted in placing, tracking, and crediting orders while facilitating claims processing and payment tracking to ensure accurate transactions.
- Accurately record and update patient and customer details in healthcare management systems.
- Follow account-specific protocols and service standards to ensure compliance and high-quality service delivery.
- Identified trends in customer inquiries or account issues and reported these to management to drive process improvements.
Customer Service Representative
IQOR
10.2015 - 04.2016
- Answered customer questions about products, services, orders, and returns via phone, email, or chat to enhance customer satisfaction.
- Resolving customer issues and complaints in a timely and professional manner.
- Provided product information, service details, and tailored product recommendations to improve customer experience.
- Accurately processing customer orders, including sales, returns, and exchanges.
- Maintained accurate records of customer interactions, transactions, and feedback to support continuous service improvement.
- Identified and escalated complex issues or complaints to the appropriate department or account manager.
- Meeting defined performance targets for productivity, quality, and customer satisfaction.
Education
College - Information Technology
Imus Computer College
Dasmariñas, Cavite01-2014
Secondary Education -
Bacoor National High School
Bacoor01-2011
Skills
- IT Infrastructure Management
- ITIL framework
- IT compliance
- IT asset management
- System Auditing
- Security and integrity
- Project management
- Budgeting and cost control
- Strategic planning
- Team Leadership
- Team leadership
- Infrastructure management
- Equipment procurement
Certification
- Introduction to Cybersecurity, 09/01/23
- Cyber Threat Management, 09/01/23
- ITIL Foundation, 01/01/25
- ITIL 4 Specialist: Create, Deliver and Support, 05/01/25
- CompTIA Cybersecurity Analyst (CySA+), 05/01/25
- CompTIA Security+ (SY0-701), 05/01/25
- CompTIA Pentest+ PT0-002, 05/01/25
- ISO/IEC 27001 (ISMS), 05/01/25
- IT Project Management (ITPM), 07/01/25
References
Reference available upon request
Websites
LinkedIn, www.linkedin.com/in/edmon-candelario-79546516b
Job Title
IT Manager
Timeline
IT Manager
Cloud Employee APAC Inc
05.2021 - 05.2025
L2 Support Engineer
Cloud Employee APAC Inc
01.2021 - 05.2021
Medical Biller
Callmax Solution
03.2020 - 11.2020
Medical Biller
Worldsource Pettigrew
09.2018 - 03.2020
Customer Service Representative
Alorica
04.2016 - 06.2018
Customer Service Representative
IQOR
10.2015 - 04.2016
College - Information Technology
Imus Computer College
Secondary Education -
Bacoor National High School