Edmer de Castro

Technical Virtual Assistant and Solar Technical Support Specialist with hands-on experience in PV systems, inverter diagnostics, battery storage, and remote troubleshooting. Skilled in Enphase and SolarEdge monitoring platforms, and client support. Adept at coordinating installation teams, optimising workflows, and ensuring client satisfaction in renewable energy operations.

• Provided quotes, wrote scope of work, and time scales for materials and labour for installation and solar repair purposes.
• Move sold quotes over for scheduling, and assist with materials procurement and delivery.
• Analyse completed jobs and verify if the PV system is 100% operational before completing and closing the work order.

• Enhanced customer satisfaction by delivering effective technical support to onsite technicians.
• Resolved installation issues for residential PV systems, ensuring timely completion.
  Achieved seamless commissioning of solar systems, improving operational efficiency.
• Demonstrated outstanding technical troubleshooting skills, identifying problems promptly and precisely.
• Provided assistance to a third-party installer by distributing incomplete installation jobs from solar companies that went bankrupt.
• Provided assistance and solutions regarding financial disputes filed by third-party installers with the company.