EDMEN J DELA CRUZ
Front Desk Manager Former Banking Professional
Cavite
Summary
Dynamic and highly motivated professional with over 13 years of experience in banking, sales, and hospitality. Demonstrated expertise in cultivating strong client relationships, consistently achieving sales targets, and delivering exceptional customer experiences. Skilled in leading teams and implementing service improvements while adapting seamlessly to diverse work environments. Committed to leveraging extensive knowledge and proven skills to drive organizational success and foster career growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Liaison Officer /Independent Contractor
3S GLobal Co., Ltd
01.2026 - Current
- Act as the primary contact between Korean headquarters entities, and local Government entities,partners and donors.
- Monitor, coordinate and communicative strategic objectives between organizations to ensure collaborative efforts.
- Conduct Market Research and gather relevant business information.
- Identify and verify potential B2B Clients,distributors,clinics,salons, and importers.
Data Processing Associate
Appen Services Philippines (Appen Butler Hill Inc.)
07.2025 - 04.2026
- Manually label or annotate large sets of data (images, text, audio, or video) with specific tags, categories, or attributes to serve as ground truth for machine learning models.
- Review content using digital platforms to ensure it meets community guidelines, platform rules, and applicable laws.
- Ensure the accuracy and consistency of annotations by reviewing work and correcting mistakes to maintain dataset integrity.
- Meet KPIs and deadlines established by the project.
FRONT DESK MANAGER
Denbasta Central Hotel Seomyeon
01.2024 - 10.2024
- Supervise cleaning teams including recruitment, training and staff performance evaluation.
- Ensured seamless guest experiences by managing check ins/out and addressing complaints promptly.
- Oversaw room reservations and cancellations, ensuring accuracy in the booking system.
- Enhanced guest satisfaction by fulfilling special requests, earning positive reviews online.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
TEAM LEADER - HOTEL CLEANER
Reina Hotel & Yuna Hotel (sister Companies)
10.2022 - 12.2023
- Directed cleaning teams to ensure high standards of hygiene in guest rooms and public areas.
- Provide courteous service to guests, contributing to positive feedback and repeat stays.
- Maintained cleanliness in rooms, dining areas, meeting rooms, and other common spaces.
- Managed inventory and restocking of toiletries and cleaning supplies.
SENIOR MARKETING ASSISTANT
BANCO DE ORO UNIBANK INC
07.2015 - 09.2022
- Delivered excellent client services, including account openings, placements, SDB clients inquires and after- sales support.
- Achieved and assist for branch quota for selling Bank's products and services such as insurance, credit cards, loans and deposits through targeted marketing.
- Built and maintained detailed client profiles to enhance customer retention strategies.
BSE HR TRAINOR
BANCO DE ORO UNIBANK INC
03.2014 - 07.2015
- Working with managers and supervisors to assess training needs
- Designed and facilitated HR training programs for new employee before deploying in designated branches.
- Taught company culture, policies, and job-specific skills to enhance staff performance.
- Monitored employee progress and collaborated with managers to align training.
CLIENT SERVICE ASSOCIATE & MARKETING ASSOCIATE
BANCO DE ORO UNIBANK INC
04.2009 - 02.2014
- Processed transactions efficiently, including deposits, withdrawals, payments and foreign currency exchanges and other miscellaneous transactions.
- Strengthened client relationships to boost customer loyalty and retention.
- Helping banks to attract and retain customers, and to build their brand .
- Promotes new products, campaign and new services of Bank.
CORPORATE SALES ADMIN ASSISTANT
TRICOM DYNAMICS INC. (Toshiba Philippines)
04.2007 - 03.2009
- Provide administrative support to the sales team, including meeting coordination and document preparation.
- Handled Dealers inquiries, orders and assisted with sales processes to ensure smooth operations.
- Maintained and updated sales documentation, ensuring accuracy and compliance.
- Assist in coordinating sales activities, including the preparations for sales presentations and customer meetings
SALES ADMIN OFFICER
Canon Marketing Phil's Inc
04.2005 - 03.2007
- Managed order processing, deliveries ensuring accuracy and timely fulfillment.
- Prepared sales reports and dashboards to track performance metrics, sales forecasts, and other key performance indicators (KPIs)
- Address customer inquiries and concerns, providing excellent service to build and maintain customer relationships.
- Coordinated with the Bank's Marketing Manager to continuously promote the Canon Brand, focusing particularly on cameras and printers.
Education
Bachelor of Science - Computer Science
Metro Business College
01.2004
High School -
Dr Arcadio Santos High School
Skills
Private Banking
Branch Banking
Sales & Marketing
Customer Service Management
Hotel service management
Verifying data accuracy
Attention to detail
Interpersonal skills
Accomplishments
- Developed programs that encouraged front office team members to provide exceptional service, which resulted in higher online ratings on TripAdvisor.
- Documented and resolved issues which led to excellent Service.
- Established lasting relationships with clients through networking and promotional messages which increased repeat business by 80 %.
Certification
Clairvoyance Korean Language Training School Scholarship
Certificates and awards
- Smart Frontliner Awardee, 2011
- Consistent Marketing of the Month, 2020-2022
- BDO Life Insurance Awardee Cavite Millionaires Club (2017,2018,2022)
- Top 2 Over All Branch Producer (Year 2021 - 2022).
- Top 9 Over All Agent September 2025 (Appen Butler Hill Pty Ltd)
Timeline
Liaison Officer /Independent Contractor
3S GLobal Co., Ltd
01.2026 - Current
Data Processing Associate
Appen Services Philippines (Appen Butler Hill Inc.)
07.2025 - 04.2026
FRONT DESK MANAGER
Denbasta Central Hotel Seomyeon
01.2024 - 10.2024
TEAM LEADER - HOTEL CLEANER
Reina Hotel & Yuna Hotel (sister Companies)
10.2022 - 12.2023
SENIOR MARKETING ASSISTANT
BANCO DE ORO UNIBANK INC
07.2015 - 09.2022
BSE HR TRAINOR
BANCO DE ORO UNIBANK INC
03.2014 - 07.2015
CLIENT SERVICE ASSOCIATE & MARKETING ASSOCIATE
BANCO DE ORO UNIBANK INC
04.2009 - 02.2014
CORPORATE SALES ADMIN ASSISTANT
TRICOM DYNAMICS INC. (Toshiba Philippines)
04.2007 - 03.2009
SALES ADMIN OFFICER
Canon Marketing Phil's Inc
04.2005 - 03.2007
Bachelor of Science - Computer Science
Metro Business College
High School -
Dr Arcadio Santos High School