Edmark Jhon Magdalaga
Quezon City, Metro Manila
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Sr. Quality Evaluator
Concentrix
04.2016 - Current
- Collaborated with cross-functional teams to ensure consistent quality standards across all departments.
- Provided regular reports on quality evaluation findings to organizational leadership, helping to inform strategic decision-making processes related to product development and manufacturing operations.
- Participated in internal audits as part of a broader effort to maintain a culture of continuous improvement throughout the organization.
- Reduced customer complaints by conducting regular audits and addressing identified issues proactively.
- Streamlined quality evaluation procedures, resulting in increased efficiency and reduced processing time.
Customer Service Representative
Qualfon
03.2014 - 01.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Store Marketing Assistant
Jollibee Foods
04.2010 - 09.2010
- Streamlined communication between marketing and sales teams, fostering a collaborative environment that drove revenue growth.
- Maintained an up-to-date knowledge of industry trends, ensuring store offerings remained competitive in the market.
- Monitored customer feedback and online reviews to identify areas of improvement and opportunities for enhanced marketing efforts.
- Tracked inventory levels of promotional materials to ensure adequate stock was available for upcoming campaigns.
Education
High School Diploma -
Batasan Hills National High School
Quezon City, Metro Manila, Philippines 04.2001 -
Skills
Quality management
Customer focus
Inspection documentation
Reporting and analysis
Teamwork and collaboration
Process improvement
Timeline
Sr. Quality Evaluator
Concentrix
04.2016 - Current
Customer Service Representative
Qualfon
03.2014 - 01.2016
Store Marketing Assistant
Jollibee Foods
04.2010 - 09.2010
High School Diploma -
Batasan Hills National High School
04.2001 -
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