Google Drive
EDMARK DELA VEGA GATCHALIAN
Freelancer/CSR Skype ID: Live:.cid.e723b68db7ce9a28
Valenzuela City
Summary
Dynamic and results-driven Customer Service Executive delivering exceptional customer experiences across diverse industries. Proficient in handling customer inquiries, resolving issues efficiently, and driving customer satisfaction through personalized service. Adept at managing high-volume interactions while maintaining a professional and empathetic approach.
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Customer Service Executive
Bakuun
09.2023 - Current
- Respond to client's queries via email, chat or zoom meetings
- Train new customer service staff and provide ongoing support and mentorship to the team
- Assist client in onboarding a new company and property
- Ensure that we are receiving accurate data for the property
- Assist client in regards with mapping the property and work with their Channel Manager
Customer Service Representative
VXI/PayPal
09.2022 - 08.2023
- Respond to client inquiries regarding account limitation or restriction, account status and general information
- Assist client for any type of transaction including sending money, receiving money and sending an invoice
Legal Customer Service Representative
TaskUs/Litigation Practice Group
04.2022 - 08.2022
- Respond to client inquiries related to legal services, case updates, and general legal information
- Assist clients with case-related queries, ensuring they understand the status and next steps in legal matters
- Handle sensitive legal information with the utmost confidentiality, adhering to legal and ethical standards
- Assist in the initial intake process for new clients, gathering necessary information and guiding them through the onboarding process
Sales Expert
Alorica/T-Mobile
03.2021 - 03.2022
- To present and promote a product based on customer's needs
- Qualify, develop and maintain thorough company and product knowledge
- Building relationships with customer to effectively execute sales pitch and close a sale
Education
BS - Marine Transportation
03-2018
Skills
Multi Tasking
Time Management
Rapport Building
Empathy
Active Listening
Achievementsandawards
- Leadership Excellence as Sales Expert
- Valedictorian for having highest total score of 98.13% during Paypal's Training.
Software
Google Teams
Slack
Salesforce
Zoho
Hubspot
Zendesk
Asana
Jira
MS Excel
Gmail
Certification
Virtual Assistant Training (Online)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Assistant Training (Online)
09-2024
Customer Service Executive - Bakuun
09.2023 - Current
Customer Service Representative - VXI/PayPal
09.2022 - 08.2023
Legal Customer Service Representative - TaskUs/Litigation Practice Group
04.2022 - 08.2022
Sales Expert - Alorica/T-Mobile
03.2021 - 03.2022
Our Lady Of Fatima University - BS, Marine Transportation