EDMARIE TONEL

• Company Overview: CBRE runs the world's largest commercial real estate services and investment firm. Its business involves property sales, mortgage origination and servicing, property management, and other services for investors and occupants.
• Managed a Global Service Centre (GSC) Team that specializes in providing physical and identity access management, servicing Macquarie Banking Group’s global office real estate.
• Provided the strategic direction and leadership of the Global Service Centre (GSC).
• Key responsibility for providing leadership of risk assurance and governance to the GSC.
• GSC SME and Global Security representative on matters related to physical access management, supporting new projects and deliverables.
• Responsible for GSC’s Business Resilience Planning (BCP) review, implementation, testing and reporting.
• Interlock with Regional Facilities Leads, Human Resources, Technology Manager(s) and Global Security Operations in the overall planning, governance, and management of the GSC.
• Ensured that the security operating platform including associated applications/systems, processes and playbooks are implemented to support 24/7 global operations.
• Developed a team-focused culture with an emphasis on employee satisfaction, inclusiveness and retention.
• Responsible for the development and implementation of security specific training programs to the GSC.

Achievements

• Led the successful transition of the Global Security Centre (GSC) to a cutting-edge operating platform and middleware system (Helix and HID SAFE automation), ensuring seamless implementation and operational continuity.
• Developed and implemented a robust framework for GSC’s risk assurance governance and management, strengthening compliance and risk mitigation strategies.
• Directed training and mentoring initiatives, upskilling GSC team members to adapt to new platforms and technologies, while fostering a high-performing, future-ready workforce.
• Spearheaded team-wide skill development, driving the adoption of advanced tools, AI-driven solutions, and process optimization to eliminate failure demand and enhance operational efficiency.
• Championed a culture of continuous improvement, leading several key projects that automated manual processes, significantly reducing workload and freeing up team capacity for strategic initiatives. Empowered the team to adopt innovative solutions, driving higher levels of productivity, efficiency, and overall performance.
• Led the strategic split of operations, transitioning facilities management responsibilities out of the GSC to enable a sharper focus on security management, resulting in enhanced operational effectiveness and specialization.
• Served as a Subject Matter Expert (SME) in Business Analysis, providing expertise in requirements elicitation and capture, process mapping, and the creation of BA-related artifacts to support organizational objectives.
• Recognized for leadership excellence, earning promotions to Executive level in 2016, GSC Security Manager in 2017, and Senior Manager in 2023, reflecting a proven track record of delivering strategic value and driving organizational success.

• Company Overview: Macquarie Group is a leading Australian and global investment, asset management and financial services institution.
• The Global Service Centre manages the secure physical access and identity management for all/new starters, transfers, visitors, and contractors to Macquarie’s global office real estate.
• Coordinated facility management access and controls to local Managers across Macquarie’s international offices.
• Actively involved in site related physical access requirements including critical User Access Reviews.
• SME and Point of Contact (PoC) for all security access matters including technical guidance and problem resolution.
• Managed a large team of Security Administrators including training/mentoring of new and existing workers.

Achievements

• Established internal checkpoints to ensure the accuracy and integrity of reference files within the Global Security Centre (GSC), enhancing data reliability and operational efficiency.
• Delivered a comprehensive physical risk analysis assessment for a client organization, providing actionable insights and strategies to mitigate potential risks.
• Served as the primary contact point for the EMEA region, ensuring seamless communication, issue resolution, and alignment with organizational objectives across multiple stakeholders.
• Authored and contributed significantly to the development of the GSC Operations Manual, creating a foundational resource to standardize processes, improve operational consistency, and support knowledge sharing within the team.

• Mentored junior team members, contributing to their professional growth and development.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.

• Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
• Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development lifecycle.
• Performed internal audits to maintain operating procedure and regulatory standards compliance.